Clement Chua

While studying part-time degree at RMIT

• Assist and support 3 relationship managers' portfolios by providing follow-up servicing and day-to-day banking operations.
• Supervise sales (onboarding process) and customer
  service with relations to securing the clients
• Resolve client queries and complaints promptly (within 1 day turn-around-time)
• Support recruitment activity by interviewing potential candidates and training process of the new relationship managers, interns, and Graduate Associates (GA)

• Customised financial solutions such as Cash Management, Trade Finance, Credit, Treasury investments (FX & money market funds), Insurance and Transactional Banking services, to help both onshore and offshore corporate clients strengthen their balance sheet/profit and loss statement.
• Grew the overall portfolio liabilities by 28% and revenue by 23% since July 2018 by acquiring more than 5 onshore and offshore accounts per month and attracted funds from offshore banks through the pitching of the bank's value proposition.
• Worked with Merchant Sales (Cards Payment) and Global Transaction Services (GTS) departments to facilitate communication and deliver personalized solutions to customers.
• Built and maintained relationships with new and existing clients while providing high level of expertise.

• Excellent communication and organization skills, with a logical approach to problem solving, time management, and task prioritization skills.
• Lead and plan effective marketing materials with various project teams to keep team on task to achieve scheduled targets.
• Supporting, managing, maintaining and troubleshooting broadcast systems and IP based and network connected equipment for online internet radio.

• Communicate effectively with customers over telephone in call centre and provide service regarding credit card product and promotions as per customers' needs and requests. (Average call time: 4.5 minutes per call, Approx. 75 calls per day)
• Provide solutions and advice to customers who seek help efficiently to meet that customers' needs.
• Identify cross-sell opportunities when interacting with
  customers.
• Take in customers' feedbacks and suggestions to identify any ongoing issues and provide improvement actions.

• Lead and plan short and long term strategic and operational objectives across creative media, operations, and project departments.
• Negotiate contracts with both vendors and clients to
  meet budgets.
• Collaboration with clients before and during events.
• Manage event logistics such as transportation, lodging, and venue preparation, up to 3 major projects at any one time.