Safety Security Agent
- Managed and supported the collections of various performance metrics to identify areas in need of process improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in the screening process
- Coordinated crisis management and incident response protocols
- Supervised security guards: duties included planning, scheduling, organizing, and directing work, training personnel, and recommend applicants for employment or corrective action
- Taught and enforced safety regulations at work sites
- Supervises (direct or via subordinate team leads) all proprietary or contracted security personnel
- Managed complex and escalated customer issues
- Responds promptly and solicits customer feedback to improve the customer’s experience
- Evaluated methods to improve the Section's efficiency and to provide a high level of customer service to the external and internal customers
- Directed calls to appropriate departments and individuals
- Created and obtained customer profiles for customer retention
- Identified complex problems and reviewed documentation to develop and implement possible solutions
- Performed periodic inspections of materials or files to ensure correct placement, legibility, and proper condition
- Sorted or classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Attended training to maintain an understanding of insurance laws
