Summary
Work History
Education
Timeline
Generic

Clement Leyon

Newark,NJ

Summary

Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

Work History

Safety Security Agent

Sea Colony
Bethany Beach, DE
06.2016 - 08.2016
  • Managed and supported the collections of various performance metrics to identify areas in need of process improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in the screening process
  • Coordinated crisis management and incident response protocols
  • Supervised security guards: duties included planning, scheduling, organizing, and directing work, training personnel, and recommend applicants for employment or corrective action
  • Taught and enforced safety regulations at work sites
  • Supervises (direct or via subordinate team leads) all proprietary or contracted security personnel
  • Managed complex and escalated customer issues
  • Responds promptly and solicits customer feedback to improve the customer’s experience
  • Evaluated methods to improve the Section's efficiency and to provide a high level of customer service to the external and internal customers
  • Directed calls to appropriate departments and individuals
  • Created and obtained customer profiles for customer retention
  • Identified complex problems and reviewed documentation to develop and implement possible solutions
  • Performed periodic inspections of materials or files to ensure correct placement, legibility, and proper condition
  • Sorted or classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
  • Attended training to maintain an understanding of insurance laws

Education

Some College (No Degree) - Business

Edge Hill College
Accra, Ghana

Timeline

Safety Security Agent

Sea Colony
06.2016 - 08.2016

Some College (No Degree) - Business

Edge Hill College
Clement Leyon