Detail-oriented and highly adaptable IT Support Specialist with 6+ Years hands-on experience in technical support for multi-industry clients, both remotely and on-site. Skilled in deploying and maintaining enterprise systems including Active Directory, Intune, and various virtualization platforms. Proven ability to support and troubleshoot complex hardware and network infrastructures across multiple states. Strong documentation practices and collaborative communication skills, ensuring consistent and accurate technical records.
Systems/Tools: Active Directory, Intune (Azure), Google Admin, Confluence, Sharepoint, OneDrive, NAS, HTML, CSS, Javascript
Networking: HP Aruba Switches, Network Configuration, Network cable stack cable management
Hardware: Laptops, Desktops, VOIP Phones, Time Clocks, Printers (Lexmark, Canon, Ricoh, Brother, Kyocera, etc)
OS: Windows (various versions), Virtualization Platforms