Summary

Overview

Work History

Education

Skills

Affiliations

Accomplishments

Timeline

Clement Nwosu

Yelm,WA

Summary

Experienced in leadership position, audits work performance and was Construction Worker with comprehensive background in diverse construction projects. Knowledgeable about reading blueprints, using modern construction equipment and adhering to safety regulations. Skilled at coordinating tasks for smooth project progression, demonstrating leadership qualities while fostering teamwork. Previous work has consistently led to on-time project completion and client satisfaction.

Overview

years of professional experience

Work History

Package Handler

Ups - United Parcel Services

Chehalis, WA

10.2024 - Current

Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Inspected packages for damages or defects and recorded any issues found.
Organized packages according to type, size, destination, and other specifications.
Stacked boxes onto pallets in an efficient manner.

Customer Service Supervisor

Horizon Air

SeaTac, WA

07.2013 - 08.2024

Maintained accurate records of customer interactions for future reference.
Assisted in developing training materials for new hires as well as existing employees.
Trained new customer service representatives on company policies and procedures.
Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Supervised and trained customer service staff to ensure excellent customer service delivery.
Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Implemented programs designed to increase employee engagement within the team.
Assisted customers with product inquiries and resolving complaints promptly and professionally.
Created reports on daily, weekly, monthly basis related to customer service activities.
Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Monitored phone calls to provide feedback and coaching.
Assessed team member performances by delivering one-on-one coaching to promote better service.

Retail Store Manager

Lungu gifts and Antique

Seattle, WA

09.2010 - 07.2013

Coordinated special events such as promotions or seasonal displays.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Established weekly and monthly goals for sales staff to achieve desired results.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Worked closely with vendors to negotiate contracts for goods or services.

Construction Worker

A & J Construction Company

Des Moines, WA

02.2008 - 07.2010

Coordinated with other workers onsite to ensure efficient completion of tasks.
Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
Cleaned job sites daily removing debris, dirt and hazardous materials safely.
Mixed concrete, mortar and other materials to prepare building material.
Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
Lifted heavy objects into place with cranes or hoists.