Clement Roger
Georgia,VT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Pre-hospital Emergency Medicine.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Operations
AmCare Ambulance
09.2005 - Current
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits and checks.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Reported issues to higher management with great detail.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Director of Operations
Enosburgh Ambulance
08.1999 - 09.2005
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Implemented quality control measures to maintain high standards of service delivery.
Education
No Degree - Emergency Medicine
Vermont Department of Health EMS Division
Burlington, VT05-1991
Skills
- Quality assurance
- Operations management
- Team leadership
- Decision-making
Certification
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
- Certified Emergency Vehicle Operator (CEVO or EVOC)- Various issuing bodies, including state-specific programs or national safety councils.
- Incident Command System Certifications 100/200/700/800 – Federal Emergency Management Agency's Independent Study Program.
- Pediatric Advanced Life Support (PALS) - American Heart Association.
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- State Paramedic License - [State] Department of Health or equivalent state agency.
- National Registry of Emergency Medical Technicians (NREMT) Certification - National Registry of Emergency Medical Technicians.
- Tactical Combat Casualty Care (TCCC) - NAEMT Committee on Tactical Combat Casualty Care.
- PreHospital Trauma Life Support (PHTLS) - National Association of Emergency Medical Technicians.
- Mental Health First Aid for Public Safety Professionals – National Council for Mental Wellbeing.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Director of Operations
AmCare Ambulance
09.2005 - Current
Director of Operations
Enosburgh Ambulance
08.1999 - 09.2005
No Degree - Emergency Medicine
Vermont Department of Health EMS Division
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