Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Clement Andrew Dunlop

Miramar,United States

Summary

Organized Patient Access Representative with good customer service and administrative abilities. Skilled at helping patients feel welcome with knowledgeable assistance. High-performing in keeping documentation, schedules, and payments current. Efficient registration skilled in patient registration and documentation management. Promotes office efficiency and patient satisfaction with expert support. Service-oriented team player trained in EMR updating. Skilled Patient Service Representative adept at working under general supervision as member of care team providing exceptional patient services. Greet patients, complete registrations, and verify insurance coverage. Offer strong attention to detail and high accuracy, professional attitude, reliable nature, and ability to handle confidential and sensitive information with care. Knowledgeable patient support team member with good relationship-building and communication skills developed over 11 years of experience in healthcare. Able to help patients work through issues and obtain the services necessary to meet their medical needs. Skilled at thoroughly investigating issues and following through to completely resolve all concerns. Hardworking patient access focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Dependable patient access industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Skilled team player with strong background in medical environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dynamic and accomplished patient access registration with 11 years of experience managing and handling sophisticated needs of high-net-worth clients. Successfully increases wealth by assessing financial goals and risk tolerance, and designing plans with minimal risk. Deepens relationships and retention by providing comprehensive financial guidance while maintaining high standards. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

17
17
years of professional experience

Work History

Patient Access Representative

Fort Lauderdale Behavioral Health Center
Orland Park, FL
06.2024 - Current
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Actively participated in team meetings and training sessions.
  • Greeted patients and visitors in a courteous and professional manner.
  • Ensured accuracy of all data entered into computer system.
  • Created new patient accounts in EMR system as needed.
  • Assisted with preparing daily cash reports for accounting department.
  • Facilitated communication between patients, staff members, and third party payers.
  • Scanned documents into electronic medical records system.
  • Answered phones promptly in a professional manner.
  • Collected co-pays and other payments from patients at time of service.
  • Responded to patient inquiries regarding billing or financial matters.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.

Patient Service Representative

Aventura Hospital
Aventura, FL
11.2021 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Inputted patient demographic data into electronic health record system.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Guided patients through the completion of consent and other required medical forms.
  • Prepared daily reports on registration activities, highlighting areas for improvement.

Patient Access Representative

Northshore Medical Hospital
FL, Florida
02.2010 - 04.2020
  • Collected and secured cash payments for patients' co-payments and additional financial obligations
  • Connected with insurance companies to verify details and process billing
  • Verified completeness and accuracy of patients' information for documentation in EMR system
  • Screened calls from patients and loved ones to help callers reach correct extensions
  • Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices
  • Registered patients, routed documentation, and escorted individuals to procedure locations
  • Received and processed visitors' complaints to help improve hospital services
  • Managed pre-admitting and admitting of [Number]+ patients per day at busy [Type] facility
  • Participated in meetings and coordinated patient care requirements with other care providers
  • Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism
  • Explained admitting procedures and obtained signatures on admission, clinical, and financial forms
  • Provided patient orientation and education to patients and families through personal interaction
  • Answered telephone promptly and politely provided information and assistance
  • Identified and collected copayments to meet patient financial obligations, including applicable deductibles
  • Respected the rights of patients and maintained confidentiality
  • Attended on-going training and professional development courses to become aware of new developments in healthcare
  • Stayed up to date on the available community services and program resources useful for patient needs
  • Helped patients obtain the necessary services to meet their healthcare needs.

Patient Access Representative

Memorial West Hospital
Pembroke Pines, FL
07.2014 - 02.2016
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Greeted patients and visitors in a courteous and professional manner.
  • Created new patient accounts in EMR system as needed.
  • Assisted with preparing daily cash reports for accounting department.
  • Facilitated communication between patients, staff members, and third party payers.
  • Scanned documents into electronic medical records system.
  • Answered phones promptly in a professional manner.
  • Collected co-pays and other payments from patients at time of service.
  • Responded to patient inquiries regarding billing or financial matters.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Managed incoming faxes related to patient registration processes.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Processed insurance verifications and authorizations to ensure coverage of services.

Hardlines Team Member

SuperTarget
fl, fl
06.2007 - 06.2008
  • Calculated sales prices and total purchases, and processed cash or credit transactions
  • Inventoried merchandise every [Timeframe] and investigated discrepancies to keep an accurate count of each product type
  • Completed multiple resets per day to keep merchandise well-organized and presentable
  • Quickly connected with each customer to offer assistance and promote products
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
  • Maintained revenue by attracting customers with attractive sales displays
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Demonstrated merchandise operation and explained features
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Prevented [Type] service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies
  • Completed assigned tasks with little or no supervision
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Education

High School Diploma -

McArthur High School
fl
06.2008

Skills

  • Call screening
  • EMR updating
  • Complaint processing
  • Money handling
  • Admitting coordination
  • Payment processing
  • Patient registration
  • Prepare reports
  • Coordinate referrals
  • Patient documentation
  • Patient education
  • Clinical practice operations
  • Patient admitting
  • Improve patient care
  • Financial needs determination
  • Healthcare system navigation
  • Patient intake
  • Investigate complaints
  • Customer service
  • Insurance verification
  • Educate patients
  • Patient Education
  • Customer Service
  • Registration and Admissions
  • Multitasking and Organization
  • Insurance Verification
  • Appointment Scheduling
  • Payment Processing
  • Patient Registration
  • Phone and Email Etiquette
  • Insurance Billing
  • Medical Billing
  • Call Screening

References

References available upon request.

Timeline

Patient Access Representative

Fort Lauderdale Behavioral Health Center
06.2024 - Current

Patient Service Representative

Aventura Hospital
11.2021 - Current

Patient Access Representative

Memorial West Hospital
07.2014 - 02.2016

Patient Access Representative

Northshore Medical Hospital
02.2010 - 04.2020

Hardlines Team Member

SuperTarget
06.2007 - 06.2008

High School Diploma -

McArthur High School
Clement Andrew Dunlop