Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, employee training, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner / Operator
Resurgence Fitness and Wellness
03.2019 - 06.2025
Maintained profitability, consistently meeting or exceeding financial goals
Led targeted marketing and social media campaigns focused on health education and community engagement
Built partnerships, including developing an internship program with Southern Arkansas University, and organized events such as the Blossom Festival 5K with local area Chamber of Commerce
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Navigated an 8-week COVID-19 closure; implemented safety protocols to retain client trust
Kept all building areas and equipment functional and well-organized to promote business performance.
Vice President of Health and Wellness
HealthWorks SHARE Foundation
01.2017 - 02.2019
Oversaw full operations of Interfaith Free and Charitable Clinic, ensuring quality care and operational stability
Designed and implemented a metrics system to track provider efficiency and performance
Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Collaborated with senior management to develop strategic initiatives and long term goals.
Built partnerships with local businesses to increase student engagement
Negotiated building contracts and managed property sales, supporting long-term growth
Established a centralized maintenance department, reducing costs and improving workflow
Launched targeted social media campaigns to boost member engagement and brand visibility
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Executive Director
HealthWorks SHARE Foundation
09.2013 - 01.2017
Directed all day-to-day operations of HealthWorks Fitness Center, ensuring smooth and efficient management
Cultivated a staff culture focused on continuous learning, development, and client service
Introduced new revenue streams, including a fresh food deli and upgraded personal training programs
Oversaw facility renovations with no service interruptions
Streamlined operations by transitioning to new management software
Worked closely with organizational leadership and board of directors to guide operational strategy.
Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
General Manager
Physiques Fitness Center
09.2009 - 09.2013
Oversaw all departments, including training, membership sales, and group fitness
Achieved a 700% revenue increase in the Personal Training Department
Directed Human Resource functions include hiring and training
Fostered community relations with local organizations
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
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Administrative & Program Support Coordinator at Upper Cutz Wellness & Fitness Center, LLCAdministrative & Program Support Coordinator at Upper Cutz Wellness & Fitness Center, LLC