Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Clemente Salinas

Rancho Cordova,California

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

REPCOR
02.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Unloaded, inspected and stored damaged and returned products.
  • Input order information into system and updated customer accounts to document and track customer orders.

Assistant Store Manager

Starbucks
06.2018 - 02.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Barista Shift Supervisor

Starbucks
10.2017 - 06.2018
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

SERVER

Applebee's Grill + Bar
11.2017 - 02.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Team Lead

Five Guys Burger And Fries
09.2016 - 09.2017
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

High School Diploma -

Cordova High School
Rancho Cordova, CA
05.2016

Skills

  • Staff Training
  • Cash Handling
  • Team Support
  • Product Knowledge
  • Team Management Understanding
  • Maintaining Quality Assurance Standards

Accomplishments

  • Achieved Partner of the Quarter several times by completing various tasks with accuracy and efficiency.

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

REPCOR
02.2022 - Current

Assistant Store Manager

Starbucks
06.2018 - 02.2022

SERVER

Applebee's Grill + Bar
11.2017 - 02.2018

Barista Shift Supervisor

Starbucks
10.2017 - 06.2018

Team Lead

Five Guys Burger And Fries
09.2016 - 09.2017

High School Diploma -

Cordova High School

Similar Profiles

CREATE PROFILE
Clemente Salinas