Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clemente Torres

New York,NY

Summary

Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and going above and beyond with all clients and guest.

Overview

13
13
years of professional experience

Work History

Lobby Ambassador

Salesforce
New York, NY
10.2023 - 01.2025
  • Communicated building deficiencies, security concerns or safety issues to supervisor.
  • Assisted in verifying staff credentials, granting access to generally restricted areas.
  • Managed online and phone reservations, ensuring accuracy and customer satisfaction.
  • Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.

Concierge

Lifetime Athletic Club
New York, NY
10.2021 - 09.2023
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Bellman

Marmara Hotel
New York, NY
03.2021 - 10.2021
  • Responded to guest concerns and requests and quickly handled issues.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Greeted guests coming in and held doors open for people entering building.
  • Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
  • Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
  • Gathered information from front desk about important and upcoming guests.

Flight Attendant

Republic Airways
Indianapolis, IN
04.2019 - 05.2021
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Executed menu and drink orders to meet preferences of passengers.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.

Customer Service Specialist

Osceola County Tax Collectors
Kissimmee, FL
08.2017 - 04.2019
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.

Concierge Specialist

Hard Rock Hotel
Orlando, FL
04.2012 - 05.2018
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
  • Assisted in arranging for restaurant reservations and limousines upon guest request.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Built and maintained productive relationships with employees.

Education

Associate of Science - Exercise Science

Herritage College
Kansas City, KS
10.2011

Skills

  • VIP Services
  • Management Interaction
  • Event Details
  • Amenities Information
  • Concierge services
  • Cultural sensitivity
  • Active listening

Languages

Spanish
Professional

Timeline

Lobby Ambassador

Salesforce
10.2023 - 01.2025

Concierge

Lifetime Athletic Club
10.2021 - 09.2023

Bellman

Marmara Hotel
03.2021 - 10.2021

Flight Attendant

Republic Airways
04.2019 - 05.2021

Customer Service Specialist

Osceola County Tax Collectors
08.2017 - 04.2019

Concierge Specialist

Hard Rock Hotel
04.2012 - 05.2018

Associate of Science - Exercise Science

Herritage College

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Clemente Torres