Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clemente Wicab

Round Rock

Summary

Adept at fostering client relations and enhancing customer satisfaction, I excelled in roles at CEVA Logistics Inc. and as a self-employed Lawn Care Business Owner. Leveraging active listening and Microsoft Excel skills, I significantly increased loyalty and streamlined operations, demonstrating exceptional team leadership and a knack for problem-solving.

Overview

20
20
years of professional experience

Work History

Lawn Care Business Owner

Self-employeed
12.2012 - Current
  • Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
  • Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
  • Trained and motivated employees to perform daily business functions.
  • Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
  • Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
  • Increased client retention through consistent communication and timely follow-ups on service inquiries.
  • Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
  • Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.

Customer Service Representative

CEVA Logistics Inc.
01.2005 - 12.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Education

Associate of Science - General Studies

Muffles Junior Collage
Belize
05-1999

Skills

  • Team leadership qualities
  • Active listening
  • Scheduling and planning
  • Critical thinking
  • Data entry
  • Quality control measures
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Lawn maintenance expertise
  • Microsoft outlook
  • Customer service
  • Scheduling

Languages

Spanish
Full Professional

Timeline

Lawn Care Business Owner

Self-employeed
12.2012 - Current

Customer Service Representative

CEVA Logistics Inc.
01.2005 - 12.2012

Associate of Science - General Studies

Muffles Junior Collage

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Clemente Wicab