Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Clementia Pundrothu

Pepperell,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Emerson Hospital
Concord, MA
01.2023 - Current
  • Loading medications in the Omnicell, working with KITCHEK for labeling medications for Anesthesia trays, pulling medications, walking orders to the patient floors, MEDITECH, MILT, label maker, microsoft Excel, Schedule anywhere
  • Performed administrative duties such as filing, data entry, answering phones.
  • Maintained records of controlled substances dispensed according to state regulations.
  • Prepared IV admixtures under the supervision of a licensed pharmacist.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Conducted compliance packaging of prescribed medications into unit dose containers.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.

Patient Care Coordinator/ Benefit Access team

Freedom Fertility Pharmacy
Byfield, MA
04.2022 - 12.2022
  • Data Entry, QS1, inbound and outbound calls to patients
  • Submitting refills and orders for new patients
  • Review pharmacy and medical benefits, processing orders, copay, checking pt MOOP and Ded, ESD for new insurance
  • Performed administrative duties such as filing, data entry, answering phones.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Entered patient profile information into computer systems accurately and completely.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Realtor

JP and Associates REALTORS
Richardson, TX
07.2019 - 03.2020
  • Great time management, assist clients with buying and selling real estate, making calls to get update on leads, using CRM daily and updating and follow through

Realtor

Better Homes and Gardens Real Estate
Fort Worth, TX
05.2019 - 07.2019
  • Assisting clients with all their real estate needs

Realtor

eXp Realty
Rockwall, TX
10.2018 - 05.2019
  • Assisting clients with all real estate needs, Making calls, using and updating status on CRM

Realtor

The Jessica Hargis Group brokered by eXp
Rockwall, TX
09.2018 - 11.2018
  • Assisting clients with all their real estate needs.Realtor

Realtor

Keller Williams Realty
Rockwall, TX
01.2016 - 09.2018
  • Assisting people with buying and selling houses.

Customer Service Representative

Texas Department of Public Safety DLD
Garland, TX
01.2016 - 08.2018
  • Assisting customers with getting a DL or ID data entry cash handling banking duties at opening and closing of day completing MAB road tests administering driving tests listening to all the details to get the correct outcome for the customer.

Prior Authorization Representative

cvs/Caremark
Richardson, TX
09.2014 - 12.2015
  • Receive inbound calls from medical doctors office to do prior authorizations for medication, make outbound call to medical doctors office to complete a prior authorization, taking appeal calls to get medication denial decisions overturned.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Verified accuracy of patient information on prescription orders.
  • Entered patient profile information into computer systems accurately and completely.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Verified prescriptions and drug labels, documents and packages.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Monitored prescription refill requests and communicated with patients regarding their status.

Senior pharmacy technician

Walgreens
Rowlett, TX
09.2003 - 02.2015
  • Greet customers and ascertain what each customer wants or needs
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Place special orders or call other stores to find desired items
  • Inventory stock and requisition new stock
  • Check completed work for spelling, grammar, punctuation, and format
  • Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes
  • Gather, register, and arrange the material to be typed, following instructions
  • Provide assistance for customers with special billing requests
  • Promote company products, services, and savings plans when appropriate
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls
  • Receive written prescription or refill requests and verify that information is complete and accurate
  • Establish or maintain patient profiles, including lists of medications taken by individual patients
  • Maintain proper storage and security conditions for drugs
  • Answer telephones, responding to questions or requests
  • Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels
  • Mix pharmaceutical preparations, according to written prescriptions
  • Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
  • Price and file prescriptions that have been filled
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
  • Operate cash registers to accept payment from customers
  • Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
  • Supply and monitor robotic machines that dispense medicine into containers and label the containers
  • Prepare and process medical insurance claim forms and records
  • Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery.

Education

Associate in general education -

Cuesta College
05.1997

High school diploma or GED -

Arroyo Grande High School

Skills

  • Real Estate
  • Sales
  • Customer Service
  • CRM
  • Data Entry
  • Pharmacy
  • Inventory
  • Microsoft Word
  • Microsoft Office
  • Word
  • Outlook
  • Pharmacy Technician Experience
  • Compounding Medications
  • Pharmacy software
  • Customer support
  • E-commerce
  • Documentation review
  • Insurance verification
  • Leadership
  • Patient monitoring
  • Medical terminology
  • Communication skills
  • Microsoft Excel
  • Medical office experience
  • Computer skills
  • English
  • Prescription Management
  • HIPAA
  • Pharmacy operations
  • Problem-solving skills
  • Prescription Verification
  • Team Collaboration
  • Pharmaceutical Calculations
  • Insurance Billing
  • Workflow Optimization
  • Insurance Verification

Certification

  • Real Estate License, 10/01/16, 10/01/24, Texas real estate license
  • Certified Pharmacy Technician (CPhT), 11/01/03- 12/01/25, #270101031142061
  • Driver's License
  • Pharmacy Technician License, 11/01/22, 09/01/25, Massachusetts pharmacy tech license, #PT29509
  • PTCB Certification

Languages

English
Professional

Timeline

Certified Pharmacy Technician

Emerson Hospital
01.2023 - Current

Patient Care Coordinator/ Benefit Access team

Freedom Fertility Pharmacy
04.2022 - 12.2022

Realtor

JP and Associates REALTORS
07.2019 - 03.2020

Realtor

Better Homes and Gardens Real Estate
05.2019 - 07.2019

Realtor

eXp Realty
10.2018 - 05.2019

Realtor

The Jessica Hargis Group brokered by eXp
09.2018 - 11.2018

Realtor

Keller Williams Realty
01.2016 - 09.2018

Customer Service Representative

Texas Department of Public Safety DLD
01.2016 - 08.2018

Prior Authorization Representative

cvs/Caremark
09.2014 - 12.2015

Senior pharmacy technician

Walgreens
09.2003 - 02.2015

Associate in general education -

Cuesta College

High school diploma or GED -

Arroyo Grande High School

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Clementia Pundrothu