CLEMENTINA KUMASENU
Elkins,NH
Summary
An industrious professional with strong time management and organizational skills, and also has a track record of maintaining customer loyalty and retention. Dedicated, working diligently, building and improving skills, and developing a long-term association with a people-oriented organization where individual talents, skills, and hard work will be needed to achieve organization goals and targets will also play a vital role in achieving the best value for money as well as meeting clients and organizational needs.
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Overview
5
5
years of professional experience
Work History
AI Data Annotator
Invisible Technology
01.2024 - Current
- Managed and organized over 3000 documents for data entry tasks.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Created spreadsheets for more efficient recordkeeping.
- Analyzed current data records to provide detailed reports.
- Compared transcribed data with source document to detect and correct errors.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
IT Service Desk Assistant (Apprentice)(Contract)
Nestle Ghana LTD
08.2021 - 12.2022
- Optimized desktop, telephony, and application infrastructure to meet operational demand.
- Managed approximately 30 incoming calls and emails
- Prioritized ticket queues, closing interactions, and logging requests upon query resolution.
- Kept clients well-informed of ticket status.
- Supported IT department in contract management and equipment purchasing.
- Troubleshoot various incidents related to hardware, networks, and software faults.
- Prioritized incoming tickets to facilitate maximum efficiency.
- Document repairs in log book to maintain accurate records.
- Ordered new computers and equipment to maintain active supply for department.
- Arrange computers, routers, and printers to achieve proper workstation.
- Coordinated and executed routine hardware upgrades
- Resolved service requests within target timeframes.
- Information technology consulting
- Information technology end-user support
- Information technology asset management
- Information technology infrastructure management
- Information technology vendor management
Sales and Customer Support Representative
Olemescollection
04.2019 - 07.2021
- Souring good marketing platforms to drive sales
- Supplier Sourcing
- Managed over 100 incoming calls and emails
- Sorting out goods to meet customers' needs
- Drop-shipping
- Maintain up-to-date database of customer information by routinely reviewing and inputting data.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
BSC - Information Technology
Ghana Communication Technology University
Accra-Ghana09.2021
Diploma - Business Studies
Koforidua Technical University
Koforidua (Eastern Region- Ghana)05.2013
West African Senior School Certificate - Business Studies
Keta Business College
Keta (Volta Region- Ghana)05.2013
Skills
- Communication skills
- Data entry
- Staff education and training
- Desktop support
- Customer service expert
- Technical issues analysis
- Exceptional Time Management
- Hardware deployment
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Data Review and Verification
- Microsoft Excel
- Analytical Thinking
- Document Transcription
Languages
English
Native or Bilingual
Timeline
AI Data Annotator
Invisible Technology
01.2024 - Current
IT Service Desk Assistant (Apprentice)(Contract)
Nestle Ghana LTD
08.2021 - 12.2022
Sales and Customer Support Representative
Olemescollection
04.2019 - 07.2021
BSC - Information Technology
Ghana Communication Technology University
Diploma - Business Studies
Koforidua Technical University
West African Senior School Certificate - Business Studies
Keta Business College
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