CLEMENTINA MARTINEZ
Dallas,United States
Summary
Professional office support specialist with strong communication, organizational, and multitasking skills. Demonstrates high focus on team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Proficient in managing schedules, handling correspondence, and supporting daily administrative tasks with results-driven approach.
Overview
8
8
years of professional experience
Work History
Office Clerk
All Seasons Garden
01.2017 - Current
- Greeted visitors with a friendly and helpful attitude
- Made and received calls and scheduled appointments
- Sorted incoming mail and handled outgoing mail
- Implemented effective organizational systems
- Created invoices as well as billing to submit to clients
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Customer Service Reprasentative
Marshalls
09.2021 - 05.2022
- Collaborating with fellow team members to keep the sales floor area clean and organized at all times in every department
- Helped to increase customer return rates by providing excellent customer service at all times
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
Education
Diploma -
Bryan Adams High School
Dallas, Dallas05.2022
Skills
- Ability to Multitask
- Computer Skills
- Attention to detail
- Customer Service
- Data management
- File organization
- Ability to Work in a Team
- Organizational Skills
- Flexibility and Adaptability
- Highly Motivated
- Data entry
- Professional and mature
- Customer relationship management (CRM)
- Customer service
Personal Information
Date of Birth: 09/12/03
Timeline
Customer Service Reprasentative
Marshalls
09.2021 - 05.2022
Office Clerk
All Seasons Garden
01.2017 - Current
Diploma -
Bryan Adams High School
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