Clementine Bata
Falling Waters,WV
Summary
Experienced educator and business professional specializing in Customer Experience Management and Business Ethics at Rennes School of Business. Expertise in curriculum development and educational technology, with a strong emphasis on fostering student engagement through inclusive teaching practices. Proven leadership and negotiation skills have led to enhanced learning outcomes and improved operational efficiency. Dedicated to advancing educational excellence while embracing innovative teaching methodologies.
Overview
11
11
years of professional experience
Work History
HIGH SCHOOL PERSONAL FINANCE & BUSINESS/MARKETING TEACHER
Spring Mills High
Martinsburg, USA
08.2023 - Current
- Plan lessons and instruct students on Business Ethics, Business Law, Computer Applications, Digital Imaging, Desktop Publishing, Marketing, and Personal Finance essential topics
- Ensure that lessons align with curriculum objectives
- Draw lessons classroom rules and safety regulations while ensuring all students understand them
- Use a range of teaching materials to cover Business, Marketing, and Personal Finance topics
- Provide additional support for struggling and Special Aid students
- Prepare students for tests, exams, presentations, and other assessments
- Grade students and provide feedback to students and parents
- Attend staff and parents' meetings
FACULTY - BUSINESS STUDIES (Undergraduate & Graduate)
Rennes School of Business/American Business School/FMS/EFAP
Paris, France
01.2022 - 06.2023
- Company Overview: Paris, France
- Designed and deployed both in-class and online instruction, including academic advising and guidance to surpass student learning goals
- Ensured academic standards and compliance with policy and procedure
- Provided invaluable insights into course curriculum, leveraging extensive teaching and subject expertise to translate complex concepts into credible terms
- Delivered lectures to undergraduate and graduate students in different business courses: Family Business and Entrepreneurship, HR, Marketing, Business Ethics, Management, Business Innovation, and Project Management
- Worked with students in one-on-one and group settings to ensure a solid understanding of the curriculum, promptly responding to all questions to ensure student readiness for exams
- Coached students to work efficiently and productively, creating strategies to improve the overall student experience
- Compiled, computed, and maintained grades and attendance records for each student, and maintained compliance with school and state policies, regulations, and procedures
- Actively engaged students through frequent interaction that motivated them to succeed and conveyed genuine energy and enthusiasm for learning
- Planned, evaluated, and revised curricula, course content, course material, and methods of instruction for all the different courses taught during the semester, prepared, and graded homework assignments
- Paris, France
SENIOR BUSINESS & OPERATIONS MANAGER
Family-Owned Land
Sombo, Cameroon
10.2020 - 06.2023
- Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Created innovative farming methods to grow crops on 50 acres of family land including mango trees, orange trees, African plum trees, soursop trees, and plantain farming
- Spearheaded the training and daily tasks of four employees to ensure all projects remained on track and met deadlines
- Built trustworthy relationships with co-workers, local businesses, and local communities by assessing their needs and exercising excellent negotiation tactics
- Managed and coordinated team members for event execution, planning, budgeting, and resource gathering
- Provided quality customer service to local businesses and clients, expanding our outreach and impact
- Participated in process improvement and quality assurance initiatives supporting compliance adherence, taking a proactive approach to organizational challenges, and effectively consulting leadership on strategic goals and direction to accomplish objectives
- Utilized social media marketing by looking for opportunities to increase business growth rates and improve reach within target audiences
- Monitored staff attendance, schedules, vacations, and other leave and approved timecards; worked with partners to implement policies and assist with employee development
- Provided policy guidance governing a budget, applied analytical cost-benefit analysis methods and techniques, formulated policy directives for workforce management, and determined and validated workforce requirements for staff
- Planned and executed functions to support the team's missions and initiatives, achieving defined objectives
- Maximized organizational efficiency by streamlining personnel administration, supply management, organizational development, and production
BILINGUAL HEALTHCARE CUSTOMER SUPPORT COORDINATOR
VNA
Morristown, USA
10.2019 - 10.2020
- Exhibited outstanding customer service management by providing customer end-to-end support, treating customers' complaints with empathy and care, identifying opportunities for clients to help them succeed in their personal goals and objectives, and assisting clients in developing healthy eating habits
- Researched, identified, and educated customers on how to get social and healthcare benefits, medical insurance, and varied curricula targeting child development while providing patient advocacy as the customers' main voice
- Organized workshops and meetings promoting safe learning and parental practices to expand the portfolio of the program by enrolling more prospective clients and increasing client retention and loyalty rates to the Healthy Families program
- Worked hand in hand with management to provide key feedback to stakeholders for best practices to engage with clients, effective troubleshooting and resolution of customers' issues, and the management of internal information systems, SaaS, and databases
FLIGHT ATTENDANT
Norwegian Air
New York, USA
04.2014 - 01.2019
- Utilized organizational relationships with various organizations' programs and key functions of the office, with other agencies sufficient to ensure that analytical results and recommendations align with all stakeholders' mission success criteria
- Effectively managed all administrative functions of the Norwegian Air office at the New York-JFK airport while supporting the Human Resources Manager to maximize objective completion rates
- Served as a consultant and advisor to leadership on resolving issues that significantly affect various programs and initiatives
- Guided the resolution of complex challenges, barriers, or issues impacting initiatives
- Managed office support functions including purchasing, inventory control, contracting, space management, information technology support, records maintenance, and HR support
- Researching, compiling, and analyzing information to generate technical and management reports on a variety of topics
- Performed monthly inventory and maintained office and medical supply counts
- Known as professional and helpful as an Ambassador of Norwegian Air in all settings including in the airport and onboard airplanes
- Showcased exceptional customer service skills when welcoming passengers as they boarded, assisting passengers with all questions and inquiries, prioritizing the needs of passengers, and organizing the schedules for meal deliveries and needs for passenger safety which increased customer satisfaction for each flight
- Performed a variety of miscellaneous technical, planning, and administration duties in support of the office, such as providing customer service to organizational personnel; developing and/or revising administrative standard operating procedures (SOPs); and maintaining/updating office files
PEOPLE MANAGER AND PEOPLE OPS ASSOCIATE
Womenful Voice & Project N95
02.2023
- Recruited, selected, and hired volunteers, ensuring alignment with organizational needs.
- Managed the entire volunteer recruitment process, from selection to hiring.
- Oversaw volunteer recruitment, selection, and hiring processes to support organizational goals.
PROJECT MANAGER/EVENT CREATOR AND ORGANIZER
Pan-African Summits - Conscience Panafricaine En Action
Paris, France
10.2017
- Utilized organization skills and strong work ethic to ensure venue bookings were accurate and complete, raised proper funding, organized travel information for speakers, and oversaw the attendance of 200+ attendees per event
Education
DBA - Organizational Leadership and Development
Capella University
Minneapolis, MN01.2025
Master of Business Administration -
Western Governors University
Salt Lake City, UT01.2022
Bachelor of Arts - Liberal Arts
Thomas Edison State University
Trenton, NJ01.2019
Associates - Business Studies & Marketing
Thames Valley University
Ealing, UK01.2001
Skills
- Microsoft Office
- Blackboard
- Canvas
- In Person Instruction
- Online Instruction
- Student Learning
- Development of Educational Content
- Curricula Creation
- Global Leadership
- Training & Mentoring
- Effective Communication
- Negotiation & Persuasion
- Highly Organized
- Resources Management
- Team Management
- Operational Readiness
- International Business
- Public speaking
- Active learning techniques
- Inclusive teaching practices
- Student engagement
- Online teaching
- Academic advising
- Curriculum assessment
- Faculty collaboration
- Educational technology
- Assessment strategies
- Teaching effectiveness
- Learning management systems
Community Service
- Norwegian Air & UNICEF, Humanitarian Mission, 2017
- SGI-USA, Buddhist Organization for Peace - Youth Leader, 2007 - 2013
Languages
French
Full Professional
Spanish
Limited
Timeline
HIGH SCHOOL PERSONAL FINANCE & BUSINESS/MARKETING TEACHER
Spring Mills High
08.2023 - Current
PEOPLE MANAGER AND PEOPLE OPS ASSOCIATE
Womenful Voice & Project N95
02.2023
FACULTY - BUSINESS STUDIES (Undergraduate & Graduate)
Rennes School of Business/American Business School/FMS/EFAP
01.2022 - 06.2023
SENIOR BUSINESS & OPERATIONS MANAGER
Family-Owned Land
10.2020 - 06.2023
BILINGUAL HEALTHCARE CUSTOMER SUPPORT COORDINATOR
VNA
10.2019 - 10.2020
PROJECT MANAGER/EVENT CREATOR AND ORGANIZER
Pan-African Summits - Conscience Panafricaine En Action
10.2017
FLIGHT ATTENDANT
Norwegian Air
04.2014 - 01.2019
DBA - Organizational Leadership and Development
Capella University
Master of Business Administration -
Western Governors University
Bachelor of Arts - Liberal Arts
Thomas Edison State University
Associates - Business Studies & Marketing
Thames Valley University
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