Clementine Gentille

• case Manager in Refugees Resettlement program for 1 year Organize and conduct weekly Walk-Ins and Refugees orientations

Assign and distribute debit cards to the clients in a timely manner

• Patient assistance and service
• Enrollment assistance
• Inpatient Coding
• Patient intake procedures

Understand and adhere to guidelines in RCA Manual for clients’ eligibility, program length, benefits explanation, sanctioning and appeal policies;

Rotate into all cycles of RCA structure accordingly: Intake-enrollment-Data Entry-Debit card and customer services

Organize and conduct weekly Walk-Ins and Refugees orientations

Assign and distribute debit cards to the clients in a timely manner

Request monthly debit card payments and ensure client’s compliance with employment department

Maintain client’s files in a secure cabinet at all times

Responsible for collecting appropriate income information to determine client eligibility on a routine basis;

Basic understanding of refugee resettlement and ability to review eligibility documentation;

Refer clients to employment department within 30 days of enrollment in RCA Program;

Understand and adhere to disbursement processes, including but not limited to collecting required documentation like vouchers and signed acknowledgment receipts for all enrolled clients;

Responsible for adjusting client payment amounts in conjunction with Texas Refugee Program Refugee Cash and Medical Assistance and Refugee Social Services Provider Manual guidelines;

Understands and implements protocols for sanctioning clients’ financial assistance when appropriate in consultation with the Program Manager;

Responsible for recording clients’ information in the Client Track (CT), within 5 days, New Access Database and submitting electronic reports in monthly basis to Program Manager;

Follow-up with all active RCA clients in a Monthly basis and update services and case notes as needed;

Work closely with all Refugee Department staff and other internal Alliance Programming for referrals;

Responsible for closing client’s cases when completed or for any other valid reason

Review all client documentation and consult with direct supervisor prior to case closure;

Responsible for keeping clients aware of service timeline and send reminder letters with the date of recertification and the date that they will be out of their RCA benefits;

Collect all information from external agencies for secondary migrant clients prior to enrollment;

Maintain Database of RCA clients and update their status on a regularbasis;

Ensure case files are prepared in compliance with funding recommendations

Responsible for confirming eligibility with EOIR and other entities as required;

Complete the timely completion of all reports required by Program Manager;

Attend daily, weekly and monthly department’s meeting;

Communicate all activities, program success and challenges with Program Manager;

Before making any determination, consult with Program Manager;

Attend all TXOR mandatory trainings

Other duties as assigned by the Program Manager

Required Qualifications and experience:

Bilingual (English, Spanish, other Nationalities) required – other languages a plus;

Some college (2-year degree) preferred; 4-year degree a plus;

In lieu of college degrees, at least 3 years’ experience in data management, non-profit settings, and/or other administrative duties accepted;

Professional attitude and appearance;

Should be detail orientated and able to multitask;

Community orientated and team player

Should be detail orientated and able to multitask;

Solid written and verbal communication skills;

Excellent organization, multitasking and time management skills;

Ability to be compassionate and calm under pressure, resourceful and proactive when issues arise;

Hands-on experience with office equipment;

Proficiency in Microsoft Office Suite preferred;

High degree of independent judgment, flexibility and problem-solving skills;

Must be eligible for employment in the US;

Fluency in English, with excellent written and verbal communication skills