Clemon Daniels III
Rochester,NY
Summary
Dynamic Account Manager with a proven track record at Sutherland Global Services, excelling in client relationship management and strategic planning. Skilled in performance tracking and data analysis, I consistently drive account growth and enhance client satisfaction through tailored solutions and effective cross-team collaboration. Committed to delivering results and fostering strong partnerships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Sutherland Global Service
Pittsford, NY
01.2025 - Current
- Serve as the main point of contact for assigned clients, managing relationships and addressing their needs.
- Develop a deep understanding of clients' business objectives to provide tailored solutions.
- Maintain and grow client accounts by upselling or cross-selling relevant products or services.
- Collaborate with internal teams (e.g., sales, marketing, customer support) to ensure a seamless client experience.
- Monitor account performance, track key metrics, and provide regular reports to clients and management.
- Handle contract renewals, negotiations, and issue resolution to maintain strong client relationships.
- Stay informed about industry trends and competitors to offer strategic insights to clients.
Marketing Team Manager
Sutherland Global Services
Rochester, NY
11.2022 - 12.2024
- Developed and implemented comprehensive marketing strategies to increase brand awareness, sales leads, and customer loyalty.
- Created and managed digital campaigns across multiple channels, including email, website, social media, and search engine optimization.
- Performed regular analysis of key performance indicators related to marketing efforts such as click-through rates, open rates, page views.
- Analyzed market trends to identify opportunities for product development and promotional activities.
- Collaborated with other departments, such as sales and customer service teams, to ensure the successful execution of projects.
- Maintained up-to-date knowledge of industry best practices through participation in relevant organizations or associations.
- Collaborated with other departments to coordinate strategic marketing activities.
Associate Manager-Talent Acquisition Professional
Sutherland Global Service
Rochester, United States
11.2021 - 11.2022
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals
- Scheduled and administered skill, intelligence, psychological and drug tests for current and prospective employees
- Qualified job applicants and referred them to managers, making hiring recommendations when appropriate
- Developed and implemented recruiting strategies to meet current and anticipated staffing needs
- Analyzed employment-related data and prepared required reports
- Conducted live hiring events with over 1500 potential passive and interested candidates to create brand awareness
- Identified and implemented operational improvements
- Coached and developed recruiting staff Proficiency with Taleo, ICIMS and Smart Recruiters applicant tracking systems.
Licensed Insurance Agent
National Income Life Insurance Agent
Rochester, United States
06.2021 - 11.2021
- Managed a team of 15-20 telecommunications consultants
- Set and monitored goals to reach and exceed for quality and sales
- Created an environment that fosters development through coaching and accountability
- Training and developing leadership in a sales environment to exceed sales and quality targets
- Ensures and oversees training and development of managers and other leadership personalities
- Worked closely with the client to establish expectations and ensure they are met.
Senior Team Manager /Team Manager
Sutherland global
Rochester, United States
09.2011 - 11.2016
- Responsible for training and development of front line leadership to exceed sales and net promoter score expectations.Development of two geographically separate sites to oversee up to 7 managers and 100 consultants
- Managed a team of 15-20 telecommunications consultants
- Set and monitored goals to reach and exceed for quality and sales
- Created an environment that fosters development through coaching and accountability.
Education
Liberal Arts -
Monroe Community College
Rochester, United States09.1997
Skills
- Performance tracking
- Client relationship management
- Account performance tracking
- Data analysis
- Marketing strategy implementation
- Cross-team collaboration
- Team leadership
- Coaching and development
- Market trend analysis
- Strategic insight
- Teamwork and collaboration
- Relationship building and management
- Business needs assessment
- Relationship building
- Account strategy development
- Strategic Planning
Certification
- Digital Marketer-Meta
Timeline
Account Manager
Sutherland Global Service
01.2025 - Current
Marketing Team Manager
Sutherland Global Services
11.2022 - 12.2024
Associate Manager-Talent Acquisition Professional
Sutherland Global Service
11.2021 - 11.2022
Licensed Insurance Agent
National Income Life Insurance Agent
06.2021 - 11.2021
Senior Team Manager /Team Manager
Sutherland global
09.2011 - 11.2016
Liberal Arts -
Monroe Community College
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