Clendie Ulysse
Pompano Beach,FL
Summary
Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Seasoned Bank Teller well-versed in customer care and successful in achieving sales goals while maintaining high levels of customer satisfaction. Consistently accurate in counts and balances. Outgoing personality with attention to delivering outstanding customer experiences. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Patient Behavior Technician with couple months of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Behavior Technician
Drug Abuse Foundation
Delray Beach, FL
06.2021 - 09.2021
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 40 clients.
- Used Incredible to document patient information, progress notes and treatment plans.
- Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds.
- Maintained professional and clinical perspective to avoid internalization regarding certain clients behaviors or mannerisms.
- Observed and monitored client behavior and responses to treatment.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged patients to discuss experiences in group and individual settings.
Lead Teller
Wells Fargo
Fort Lauderdale
10.2015 - 12.2020
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Promoted products or services to each customer to consistently achieve sales targets
- Served needs of more than hundred customers in busy traffic environment
- Processed quarterly vault and ATM audits with zero error rate
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by 100% in quarterly frame
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Coordinated daily cash reconciliation in high-volume location
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Identified sales opportunities and referred customers to branch partners in financial services.
Retail Sales Associate
Macy's
Fort Lauderdale
01.2014 - 10.2015
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Supported efficient and timely replenishment of sales floor merchandise
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Offered advice and assistance to customers, paying attention to special needs or wants
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Trained in loss prevention, visual merchandising and general sales skills
- Prepared and submitted end-of-shift reports using Microsoft
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
- Issued receipts and processed refunds, credits, or exchanges
- Skilled using cash register, including processing sales discounts and refunds
- Energized and motivated in performing sales floor activities including merchandising and selling
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Assisted customers by answering questions and fulfilling requests
- Greeted customers entering store and promoted sales or special programs
- Assisted customers with prompt and polite support in-person and via telephone
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Created inviting environment for customers by maintaining store organization and cleanliness
- Actively engaged customers to provide general assistance and information on store merchandise
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
- Educated customers on promotions to enhance sales
- Maintained clean sales floor and straightened and faced merchandise
- Approached browsing customers to initiate conversations to determine buying preferences
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Associate - Social Worker
Coconut Creek, Broward
08.2013 - 05.2018
Skills
Behavior treatment plans
Intervention management
Documentation skills
Roleplay scenarios
Social skill development
Records management
Night and safe deposits
Consumer banking
Complex problem-solving
Quality control
Night and safe deposit procedures
Cash Handling
Report preparation
Negotiation
Quality assurance
Self-direction
Cross-functional team collaboration
Order fulfillment
Retail store support
Creative problem solving
Stock management
Recordkeeping strengths
Timeline
Behavior Technician
Drug Abuse Foundation
06.2021 - 09.2021
Lead Teller
Wells Fargo
10.2015 - 12.2020
Retail Sales Associate
Macy's
01.2014 - 10.2015
Associate - Social Worker
Coconut Creek, Broward
08.2013 - 05.2018