Clendie Ulysse
Margate,FL
Summary
Accomplished child welfare worker with a proven track record at ChildNet, enhancing family dynamics through expert behavioral analysis and fostering cultural competency. Excelled in teamwork and collaboration at Wells Fargo, achieving high accuracy in transaction processing. Skilled in ethical practice and problem-solving, consistently delivering results that exceed stakeholder expectations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child-welfare-worker (Internship)
ChildNet
05.2024 - 08.2024
- Facilitated group sessions for parents, sharing parenting strategies and resources to promote healthy family dynamics.
- Developed strong relationships with children and families, promoting trust and open communication.
- Schedule and supervise 72-hour visits for new cases following initial shelter hearings.
- Complete visitation reports; ensure distribution of visitation reports to case management and a system of record (FSFN).
- Prepare detailed reports for Judges during court proceedings. Prepare for and testify in court hearings for children and families under caseload.
- Maintain both electronic and written up-to-date case files.
- Update case notes into a system of record on all contacts, meeting notes, and completed visitations.
Develop and manage relationships with clients and stakeholders. Respond to client concerns promptly and thoroughly to resolve outstanding issues.
Gather information about the child(ren) and family to support case planning and begin the assessment process and decision-making by the court and ChildNet's System of Care. - Perform other duties as assigned.
Medicaid Eligibility Specialist
Elevate PFS
01.2023 - 03.2024
- Negotiated payment plans for applicants with outstanding medical debts, achieving mutually beneficial arrangements that satisfied both parties'' needs.
- Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
- Effectively communicated with diverse populations seeking assistance, demonstrating empathy while maintaining professionalism throughout interactions.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Streamlined application processing for increased efficiency by implementing a well-organized case management system.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Coordinated closely with other social service agencies, fostering collaboration to ensure comprehensive support for clients.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Achieved timely resolution of cases, conducting comprehensive reviews, and maintaining close communication with applicants.
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
- Developed strong relationships with healthcare providers, coordinating services effectively to best serve eligible clients.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
Behavioral Technician
Drug Abuse Foundation
01.2021 - 12.2022
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Devised problem-solving methods such as counseling, psychotherapy, and homework assignments to improve clients' quality of life.
- Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Coordinated with speech therapists on incorporating augmentative communication devices into behavioral programming.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Improved client outcomes by implementing individualized behavior plans and interventions.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Encouraged clients to develop work skills and participate in social, recreational, and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Established rapport with clients, fostering trust and engagement in therapeutic activities.
Teller
Wells Fargo
10.2015 - 12.2020
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
Masters in Social Work - Medical Social Work
Florida Atlantic University
Boca Raton, FL12.2025
Bachelor of Social Work - Social Work
Florida Atlantic University
Boca Raton, FL08.2024
Skills
- Behavioral analysis
- Substance abuse awareness
- Ethical Practice
- Professional boundaries
- Child Advocacy
- Cultural Competency
- Teamwork and Collaboration
- Problem-solving abilities
Accomplishments
In February 2024, I was allowed to participate in the LEAD TRIP. Had the opportunity to meet Senator Rosalind Osgood, Senator Shevrin D, and other house representatives as well.
Affiliations
- Sista's of Social Work
- Students of Social Work
- National Council of Negro Women (NCNW)
Certification
Child Welfare Certificate
Timeline
Child-welfare-worker (Internship)
ChildNet
05.2024 - 08.2024
Medicaid Eligibility Specialist
Elevate PFS
01.2023 - 03.2024
Behavioral Technician
Drug Abuse Foundation
01.2021 - 12.2022
Teller
Wells Fargo
10.2015 - 12.2020
Masters in Social Work - Medical Social Work
Florida Atlantic University
Bachelor of Social Work - Social Work
Florida Atlantic University
Child Welfare Certificate
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