Clenesha Montgomery
Richland,Washington
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager/Board of Directors Member
Tri-Cities Diversity & Inclusion Council
Pasco, Washington
12.2023 - Current
- Developed and implemented program policies and procedures.
- Collaborated with other departments to ensure efficient operations of the program.
- Provided technical assistance to staff on operational issues related to the program.
- Coordinated meetings, conferences, workshops, and special events related to the program.
- Assessed performance outcomes against established goals and objectives of the program.
- Recruited, trained and supervised personnel assigned to work on projects within the scope of the program.
- Developed strategies for improving service delivery mechanisms associated with programs activities.
- Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
- Participated in outreach activities such as community forums or media events related to programs initiatives.
- Reviewed contracts between vendors and organizations providing services under the auspices of the program.
- Cultivated relationships with stakeholders including government officials and representatives from partner agencies involved in delivering services through the program.
- Responded promptly to inquiries regarding services available through specific programs initiatives.
- Identified potential funding sources for new or existing programs initiatives.
- Managed day-to-day operations associated with running a successful program.
- Initiated and set goals for programs according to strategic objectives of organization.
- Supervised program and project managers to provide feedback and resolve complex problems.
- Wrote proposals and reports for general and specific program support.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Managed program operations and provided strategic leadership for workers.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
- Organized and maintained documents, files and records.
- Coordinated and conducted classes to teach procedures to new staff members.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Planned and controlled budgets for contracts, equipment and supplies.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Developed grant proposals to secure funding for nonprofit organizations.
- Worked collaboratively with internal teams across departments when preparing applications.
- Assisted in developing strategies for sustainability beyond the life of a granted project.
- Provided technical assistance related to the development of project plans or budgeting.
- Attended meetings or events related to potential or awarded grants.
Chief Executive Officer
Revamped Wellness
Walla Walla, WA
12.2019 - Current
- Monitored client progress towards health goals and objectives.
- Assessed the impact of social determinants of health on patient outcomes.
- Offered emotional support during difficult times or stressful situations.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Educated clients about risk factors associated with specific diseases or illnesses.
- Facilitated group sessions on topics such as stress management and chronic disease self-management.
- Organized educational seminars regarding preventive health measures and healthy lifestyle choices.
- Developed individualized treatment plans based on patient assessment results.
- Participated in outreach activities such as health fairs or community events.
- Created informational materials about available resources in the local community.
- Answered calls and interacted with community members to provide information on advocacy services.
- Fostered strong relationships with clients, families, and stakeholders.
- Provided culturally sensitive education on healthy lifestyle choices.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Developed and implemented personalized care plans for clients.
- Delivered healthy living and disease management information to specific population groups.
- Identified barriers to care and developed strategies to overcome them.
- Prescribed natural remedies such as herbal supplements and homeopathic remedies to improve overall health.
- Performed various bodywork techniques including massage, acupuncture, reflexology, energy healing, and Reiki.
- Provided nutritional counseling services to educate clients on healthy eating habits.
- Assisted in developing corporate wellness programs aimed at improving employee productivity through improved nutrition and lifestyle habits.
- Conducted client consultations to assess current lifestyle habits and develop a plan of action for achieving desired health goals.
- Facilitated group workshops on topics such as stress management, positive thinking, and meditation.
- Created educational materials regarding holistic approaches to healthcare for use in promotional activities and community outreach events.
- Maintained records of client treatments and progress.
- Managed inventory of supplies needed for all spa services.
- Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
- Offered advice regarding home care products suitable for each customer's skin type or condition.
- Ensured that all safety protocols were followed while performing treatments.
- Maintained an organized work area throughout shift hours.
- Ensured that all equipment was properly cleaned and sterilized before use.
- Collaborated with other team members to create a positive experience for guests.
- Recommended additional services based on customer's needs.
- Maintained professional standards of hygiene and cleanliness in the spa environment.
- Developed customized treatment plans for each client's specific needs and goals.
- Managed bookings in accordance with company policies.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Utilized various therapeutic modalities such as joint mobilization, myofascial release, breath work, energy healing. during private sessions.
- Provided education on various modalities related to holistic health including herbs, essential oils, acupuncture, massage therapy, energy healing techniques.
- Performed energy healing sessions utilizing Reiki, crystal therapy, chakra balancing, and sound healing practices.
- Developed non-surgical treatment plans to address diverse patient conditions.
- Updated medical charts and maintained accurate records and digital filing systems.
CDSMP Lay Leader
Yakima Valley Farm Workers
WALLA WALLA, WA
02.2020 - 10.2021
- Provided comprehensive disease management services to assist patients in meeting their health goals.
- Created reports on member's progress towards achieving health goals and submitted them to appropriate parties.
- Maintained up-to-date knowledge of healthcare technology, trends, and best practices related to disease management.
- Assisted members in developing strategies to improve adherence to medications or treatments prescribed by physicians.
- Participated in outreach activities such as community events and health fairs aimed at promoting awareness about preventive measures against diseases.
- Identified barriers that prevent individuals from adhering to treatment plans and developed solutions to overcome them.
- Provided health education, risk reduction strategies and referrals for medical services.
- Incorporated technology into lesson plans through the use of multimedia tools such as videos, slideshows or online quizzes.
- Provided health education services to diverse populations in school and community settings.
- Used eLearning technology to distribute course materials and communicate with students.
Program Coordinator
National Council Of Negro Women Inc.
Los Angeles, California
04.2007 - 02.2018
- Organized recreational activities for youths in the community.
- Conducted outreach sessions with local schools, churches, and other organizations.
- Provided counseling to at-risk youth and their families.
- Facilitated group discussions on topics such as anger management and conflict resolution.
- Provided guidance and support to young people facing personal difficulties.
- Developed relationships with youth by engaging them in positive activities.
- Assisted youths with daily living skills such as budgeting and job searching.
- Monitored progress of each client through regular meetings and assessments.
- Collaborated with parents, guardians, social workers, teachers, and other professionals to ensure proper care of clients.
- Led workshops on topics like drug use prevention, healthy relationships, bullying awareness.
- Educated youths about the importance of education, career planning, self-esteem building.
- Established a safe environment where children can express themselves without fear or judgement.
- Offered crisis intervention services during emergency situations involving young people.
- Served as a mentor for at-risk youth by providing advice and support regarding life decisions.
- Used calm, positive and encouraging approach with youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Maintained lists of resources helpful to clients.
- Directed activities to promote growth in mental, emotional and educational areas.
- Coordinated referrals to community resource programs to provide additional and specialized support for youth.
- Attended board meetings and chaired committees to discuss strategy, financial performance and risk management.
- Provided independent oversight of the company's operations, ensuring compliance with relevant regulations and legislation.
- Reviewed financial statements, reports and other documents to assess the company's current position.
- Facilitated collaboration between different departments within the organization.
- Ensured that all stakeholders have access to timely information about the organization's activities.
- Participated in strategic planning sessions aimed at defining future goals for the organization.
- Interacted positively with shareholders, investors and analysts during annual general meetings.
- Worked closely with external auditors to ensure accurate reporting of financial information.
- Led discussions with shareholders regarding strategy, capital allocation, dividends and other key issues affecting the organization.
Education
Some College (No Degree) - Community Health And Preventive Medicine
Southern New Hampshire University
Hooksett, NHSkills
- Health Education
- Cross-Departmental Agency Collaboration
- Individual and Community Advocacy
- Teamwork and Collaboration
- Interpersonal Communication
- Community Outreach
- Educational Curriculum Design
- MS Office
- Networking and Collaboration
- Public Speaking Proficiency
- Grant writing experience
- Data collection and analysis
- Operations Management
- Organizational Leadership
- Social Media Management
- Team Development
- Brand building
- Employee Development
- Customer Service Management
- Onboarding and Orientation
Certification
- Washington State Community Health Worker Certification
- CDSMP Certification
- Sherwood and Trust Leadership Program Certificate
- Yoni Steam Practitioner Certification
- Master Body Sculpting Certification
Accomplishments
- Souther New Hampshire Deans List
- City Of Los Angeles County Recognition
- Lynwood Unified School District Recognition
References
References available upon request.
Timeline
Operations Manager/Board of Directors Member
Tri-Cities Diversity & Inclusion Council
12.2023 - Current
CDSMP Lay Leader
Yakima Valley Farm Workers
02.2020 - 10.2021
Chief Executive Officer
Revamped Wellness
12.2019 - Current
Program Coordinator
National Council Of Negro Women Inc.
04.2007 - 02.2018
Some College (No Degree) - Community Health And Preventive Medicine
Southern New Hampshire University
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