Clennell Byrd
Wendell,NC
Summary
Customer-oriented parts manager with several years of experience in business operations and sales support to meet customer demands. Expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management. An experienced Assistant Parts Manager with proven track record in inventory management and procurement. Strengths include strong organizational skills, deep understanding of supply chain processes, and the ability to work in high-pressure environments. Previous roles have highlighted impact through efficient parts tracking, streamlined ordering procedures, and effective team leadership.
Overview
24
24
years of professional experience
Work History
Asst. Parts Manager
Leith Toyota
Raleigh, NC
10.2017 - Current
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Controlled daily parts program activities to improve sales and inventory management.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Directed investigations to verify and resolve customer or shipper complaints.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Led a team of parts department employees, providing training and performance evaluations.
- Received, examined and reshelved returned parts.
- Resolved customer complaints in a professional manner.
Parts Manager
Leith Mitsubishi
Raleigh, NC
02.2009 - 09.2017
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Resolved customer inquiries related to part availability or quality issues.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Controlled daily parts program activities to improve sales and inventory management.
- Trained new staff members on proper parts handling techniques.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Delegated work to staff, setting priorities and goals.
Parts Advisor
Leith Mitsubishi
Raleigh, NC
05.2001 - 02.2009
- Assisted technicians in locating hard-to-find parts during repair jobs.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Organized warehouse space to ensure efficient storage of new and existing items.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Managed the ordering process for out-of-stock items.
- Attended training seminars covering new products and services offered by suppliers.
- Processed payments from customers for purchased parts.
- Tracked inventory levels to ensure availability of necessary items.
Education
Some College (No Degree) - Architectural Engineering
North Carolina A&T State University
Greensboro, NCSkills
- Parts inventory management
- Logistics coordination
- Customer service
- Sales analysis
- Team leadership
- Complaint resolution
- Invoice processing
- Inventory control
- Problem solving
- Training and development
- Loading and unloading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.
- Built productive, successful team using key training and development strategies.
- Improved monthly sales by 50%.
Timeline
Asst. Parts Manager
Leith Toyota
10.2017 - Current
Parts Manager
Leith Mitsubishi
02.2009 - 09.2017
Parts Advisor
Leith Mitsubishi
05.2001 - 02.2009
Some College (No Degree) - Architectural Engineering
North Carolina A&T State University
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