Clentonian Woods
Cordova,TN
Summary
Professional Healthcare Administrator, Ordained Minister, and Community Advocate with a strong history in healthcare, ministry, and community service. Motivated leader with strong organizational and prioritization abilities. Efficient and quality-driven individual focused on leadership and team work in order to provide exceptional guidance for patients and families.
Overview
20
20
years of professional experience
Work History
Ordained Family Pastor
Dominion Living Ministries
Memphis, TN
10.2017 - Current
- Provided spiritual mentorship to families and young expecting mothers.
- Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, delivering compassionate pastoral care to community and leading worship services.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Led programs such as worship, study, fellowship and service opportunities.
- Provided spiritual care through visitation, counseling and prayer.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
Medical Administrative Assistant
Methodist Le Bonheur Healthcare
Memphis, TN
04.2018 - 08.2019
- Answered inquiries concerning standardized policies, procedures, and regulations.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Assembled and organized facts, data, and information on programs as background for meetings, hearings, briefings, and reports.
- Served as central point of contact for all outside vendors needing to gain access to work building.
- Assembled and mailed informational packets, reports, and publications.
- Managed visitors to personnel and meeting locations.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Increased meeting efficiency by developing meeting agendas.
ED Financial Counselor
Methodist Le Bonheur Germantown Hospital
Germantown, TN
01.2015 - 04.2018
- Routinely collaborated with department managers to correct problems and improve services.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Obtained and recorded patients' personal and financial information and follows (EMTALA) guidelines.
- Counseled patients and/or parties responsible for payment regarding payment responsibilities and options.
- Liaised between the physician, patient and insurance carrier to ensure that each party had the necessary information.
- Identified operational processes inefficiencies and recommended necessary improvements.
Health Unit Coordinator
Baptist Memorial Hospital Memphis
Memphis, TN
02.2011 - 11.2012
- Created and maintained computerized health record management systems to record and process data and generate reports.
- Transcription of doctor's orders.
- Maintained patients' charts.
- Dispersed communication devices to medical staff for shifts.
- Confirmed and completed forms and reports for the admission, transfer, and discharge of patients.
- Closely collaborated with management team to make necessary improvements and satisfy patients' needs.
OB Representative
Ruch Clinic
Memphis, TN
03.2008 - 06.2011
- Managed/Scheduled appointments, surgeries, deliveries, and referrals.
- Insurance verification, pre-certifications, and authorizations for office, impatient, and outpatient procedures.
- Led the planning and achievement of goals and objectives.
- Collected and charted payments for "Point of Service" to satisfy OB financial obligations.
Surgery Scheduler
Methodist Le Bonheur Germantown Hospital
Germantown, TN
02.2002 - 06.2008
- Scheduled diagnostics, inpatient, outpatient, and emergency procedures for O.R., G.I. lab, Cath Lab, and Breast Center
- Assisted nurse manager with monthly and quarterly surgery analysis and reports pertaining to utilization.
Education
Bachelor of Science - Healthcare Management
Baptist Memorial College of Health Sciences
2017
Nursing Student 2010-2016
Baptist Memorial College of Health Sciences
MBA with Concentration in Community Health
Belhaven University
12.2020
Skills
- Strong presentation skills
- Excellent organizational, verbal, written, and communication skills
- Proficient in the use of Microsoft Word, PowerPoint, and Excel
- Planning, development and detail oriented
- Community resource coordination
- Patient rights
- Analytical and critical thinker
- Time management skills
- Training and development
- Relationship building
- Compassion
- Family services
Additional Information
- Ordained Family Pastor
- Community & Volunteer Coordinator
- Youth Mentor
Timeline
Medical Administrative Assistant
Methodist Le Bonheur Healthcare
04.2018 - 08.2019
Ordained Family Pastor
Dominion Living Ministries
10.2017 - Current
ED Financial Counselor
Methodist Le Bonheur Germantown Hospital
01.2015 - 04.2018
Health Unit Coordinator
Baptist Memorial Hospital Memphis
02.2011 - 11.2012
OB Representative
Ruch Clinic
03.2008 - 06.2011
Surgery Scheduler
Methodist Le Bonheur Germantown Hospital
02.2002 - 06.2008
Bachelor of Science - Healthcare Management
Baptist Memorial College of Health Sciences
Nursing Student 2010-2016
Baptist Memorial College of Health Sciences
MBA with Concentration in Community Health
Belhaven University
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