Cleo Cooper

Assistant General Manager

Sonic

08.2022 - Current

Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Manage financial functioning of organization
Trained and supervised team of a team of crew members, providing guidance, coaching and support to ensure efficient operations of customer service.
provide help where ever needed.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Implemented staff training programs that improved service quality and increased customer loyalty.
Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Interacted well with customers to build connections and nurture relationships.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Trained and guided team members to maintain high productivity and performance metrics.
Managed budget implementations, employee evaluations, and contract details.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Enforced quality assurance protocols to deliver ideal customer experiences.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Resolved problems promptly to elevate customer approval.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Mentored and motivated team members to achieve challenging business goals.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Assisted in recruiting, hiring and training of team members.
Handled cash accurately and prepared deposits.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Reported issues to higher management with great detail.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Motivated, trained, and disciplined employees to maximize performance.
Exercised leadership capabilities by successfully motivating and inspiring others.
Proven ability to learn quickly and adapt to new situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
Organized and detail-oriented with a strong work ethic.
Cultivated interpersonal skills by building positive relationships with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Identified issues, analyzed information and provided solutions to problems.
Proved successful working within tight deadlines and a fast-paced environment.
Worked flexible hours across night, weekend, and holiday shifts.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Implemented innovative programs to increase employee loyalty and reduce turnover.
handle customers and employee conflicts

Summary

Overview

Work History

Assistant General Manager

Education

High School Diploma -

Skills

Timeline

Assistant General Manager

High School Diploma -

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