Cleo Hawkins
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Cox Communications
08.2020 - Current
- Developed senior leadership and tenured reps.
- Successfully managed multiple stores during pandemic, facilitating growth in BSI/VSI
- Oversaw recruiting, training, and development of staff 100% of time.
- Increased NPS for both stores 40%
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Cox Communications
06.2019 - 07.2020
- Achieved YOY sales growth of 21.22%.
- Implemented strategies resulting in increased PSU add-ons and store sales.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Operations and Sales Specialist
Cox
03.2018 - 05.2019
- Built successful training programs for new teams in two stores.
- Orchestrated successful product launch, surpassing sales targets.
- Oversaw customer escalations, inventory management, and recruitment/training.
- Motivated and trained six team members to meet and exceed sales goals through positive reinforcement.
- Advised, sold and configured four products in single and multiple transactions, averaging $80.00 in sales.
- Interacted with approximately 50-80 customers daily to provide personalized product guidance, resolve issues and open new accounts.
Senior Solutions Specialist
Cox
05.2012 - 02.2018
- Developed successful training programs for new teams across two stores.
- Led prosperous product launch, exceeding sales targets.
- Managed customer escalations, inventory, and oversaw recruitment and training processes.
- Spearheaded initiatives aimed at boosting employee engagement and morale, resulting in improved retention rates across department.
- Developed and implemented strategic plans for adoption of new technologies, resulting in increased efficiency and productivity.
Education
MBA - Accounting/Business Management
CSU- Global
Boulder, CO05.2022
Associate of Arts - DCCC
Dodge City Community College
Dodge City, KS05.2018
Skills
- Fully bilingual in English and Spanish
- Exceptional attention to detail
- Self-motivated and decisive
- Store operations
- Customer Service Management
- Project Management
- Personnel development
- Leading Staff Meetings
- Sales Coaching
- Team Development
- Recruiting and Hiring
- Team Building and Leadership
- Goals and performance
- Outstanding communication skills
- Training and mentoring
Accomplishments
- Exceeded monthly store sales goal 12 months in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team Sales Strategy in the development of Retail Sales Hub in mainpage.
- Achieved the 1 national store ranking within 2 years.
- Managed a store that exceeded company expectations in every category during the 3rd,4th quarter.
Cox Accomplishments
- 1 COR Rep in Metro Market 2017
- Cox Winners Circle 2012, 2016, 2021, 2022,2023
- Cox Torch Winner - 2021
- Consistently exceeded Cox sales quotas 2015-2022
- Cox Conserves Participant
- Bench Strength Graduate
- Cox Insight Program participant
- Collaborated in creating the life cycle of a rep program.
- Cox Advocate 2024
- Pilot Retail ICE Program Contributor
- Retail Sales Hub Project Contributor
Timeline
Store Manager
Cox Communications
08.2020 - Current
Store Manager
Cox Communications
06.2019 - 07.2020
Senior Operations and Sales Specialist
Cox
03.2018 - 05.2019
Senior Solutions Specialist
Cox
05.2012 - 02.2018
MBA - Accounting/Business Management
CSU- Global
Associate of Arts - DCCC
Dodge City Community College
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