Cleo Hernandez

Prepared an array of espresso based drinks as well as smoothies and shop specific cultural specialties. Demonstrated advanced level of latte art proficiency and practiced teamwork and communication skills. Continued to hone the barista skills acquired through past experiences and shared this knowledge with several new baristas. Educated customers on the menu items, fostered positive relationships with repeat customers, and overall added to a positive environment.

Alternated between waiting tables and creating specialty espresso drinks in a very fast paced environment. Learned the time management skills for managing multiple tables at once and handling elongated rushes. Mastered consistency with skills related to espresso drinks including latte art, milk consistency and heat, the process of dialing in the espresso shot, cleaning the machine etc, while still maintaining a clean station. Very public facing position meant continuing to master and demonstrate customer service skills, rain or shine.

Work-study position on the campus of American University. Worked with very large group of students at the busiest coffee shop on American University campus. Learned basic barista skills such as milk steaming and foaming, espresso pulling and dialing in the machine. Trained two years worth of new students on steaming technique and any and all espresso skills. Maintained a clean work environment despite a small space in a high traffic area. Comfortably and warmly greeted and welcomed high numbers of customers. Consistently contributed to the success of the team and cafe as a whole.