Cleo Martin

• Provided exceptional customer service and support to patients, ensuring a positive experience throughout their healthcare journey

• Maintained accurate patient records by updating demographic information, insurance details, and medical history in electronic health record systems

• Developed strong relationships with healthcare providers to facilitate seamless communication and coordination of care for patients

• Educated patients on available resources and programs to assist with medication adherence, financial assistance, or other healthcare-related needs

• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints

• Utilized CRM software to accurately document customer interactions, securing comprehensive records for future reference

• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions to customers

• Maintained a high level of professionalism and empathy while interacting with customers to create a positive experience

• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls

• Verified patient insurance information and collected co-pays and payments for services rendered

• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided

• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail

• Handled tenant inquiries, complaints, and maintenance requests promptly and professionally

• Conducted regular property inspections to verify compliance with safety regulations and identify maintenance needs

• Assisted in the preparation of annual budgets for each property based on historical data and projected expenses

• Coordinated vendor relationships for repairs, maintenance services, landscaping, pest control etc