Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Cleo Polley

Chico,CA

Summary

I have worked in foodservice my whole life and it has taught me exceptional skills no matter what the setting, catering, institutional and general restaurants.

Overview

30
30
years of professional experience

Work History

Home Care Provider

In Home Supportive Services
06.2016 - 05.2023
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Maintained a clean and safe home environment for patients by performing light housekeeping tasks such as laundry, dishes, and basic cleaning duties.
  • Constructed cognitively stimulating activities.
  • Researched and recommended community resources to meet clients' needs.
  • Educated patients on proper medication administration, managing prescription refills, and understanding potential side effects.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Assisted patients in meeting daily living needs, promoting independence and dignity for all individuals under my care.
  • Provided emotional support to patients and their families, ensuring a comfortable environment during challenging times.
  • Completed household management tasks for clients within private home settings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Certified Dietary Manager

Lifehouse Cypress Acres
07.2007 - 06.2009
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Coordinated with vendors to source high-quality ingredients at competitive prices, maintaining strong relationships for long-term partnerships.
  • Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts.
  • Frameworked monthly menus based on seasonal ingredients availability while adhering to nutritional guidelines.
  • Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
  • Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Conducted regular audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
  • Purchased food and cultivated strong vendor relationships.
  • Purchased food supplies for department according to budget limitations.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
  • Motivated staff to perform at peak efficiency and quality.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
  • Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
  • Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
  • Provided professional services and support in a dynamic work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.

Certified Dietary Manager

California Park Rehab
04.2005 - 06.2007
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Coordinated with vendors to source high-quality ingredients at competitive prices, maintaining strong relationships for long-term partnerships.
  • Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts.
  • Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
  • Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented continuous improvement initiatives in response to performance metrics, enhancing overall department effectiveness.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Conducted regular audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
  • Purchased food and cultivated strong vendor relationships.
  • Purchased food supplies for department according to budget limitations.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
  • Motivated staff to perform at peak efficiency and quality.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
  • Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
  • Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
  • Provided professional services and support in a dynamic work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.

Certified Dietary Manager

Windsor Chico Care Center
02.2002 - 04.2005
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Coordinated with vendors to source high-quality ingredients at competitive prices, maintaining strong relationships for long-term partnerships.
  • Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts.
  • Frameworked monthly menus based on seasonal ingredients availability while adhering to nutritional guidelines.
  • Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
  • Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented continuous improvement initiatives in response to performance metrics, enhancing overall department effectiveness.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Conducted regular audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
  • Purchased food and cultivated strong vendor relationships.
  • Purchased food supplies for department according to budget limitations.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
  • Motivated staff to perform at peak efficiency and quality.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
  • Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
  • Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
  • Provided professional services and support in a dynamic work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.

Cook Shift Leader

Windsor Chico Care Center
09.2001 - 01.2002
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Managed opening and closing shift kitchen tasks.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Maintained well-organized mise en place to keep work consistent.
  • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
  • Placed orders to restock items before supplies ran out.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Monitored food quality and presentation to maintain high standards.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Dietary Aide

Windsor Chico Care Center
07.2000 - 08.2001
  • Observed diners to respond to additional requests and determine when meal completed.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Adjusted food preparation methods in accordance with customer requests.
  • Followed all food safety regulations while preparing meals for patients.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Monitored food quality and freshness throughout day.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Kitchen Manager

Chico Elks Lodge
10.1996 - 06.2000
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Checked and tested foods to verify quality and temperature.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Motivated staff to perform at peak efficiency and quality.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Applied effective time management techniques to meet tight deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.

Caterer

Shelly's Creative Catering
11.1996 - 04.2000
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Optimized workflow processes within the kitchen environment for greater efficiency during food preparation stages.
  • Maintained flexible work schedule to meet event needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
  • Disciplined and dedicated to meeting high-quality standards.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Set up and broke down kitchen for service.
  • Participated in food tastings and taste tests.
  • Coordinated with team members to prepare orders on time.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Utilized culinary techniques to create visually appealing dishes.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Pizza Maker

Mickeys Bar And Patio
07.1995 - 02.1996
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Monitored food temperatures to meet quality and safety standards.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed company recipes and production standards to satisfy customers.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Operated grills, fryers and ovens to cook food items.
  • Participated in regular staff meetings to provide input on ways to improve overall operations and customer experiences.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Increased efficiency by mastering point-of-sale systems used for order inputting and tracking throughout the kitchen process.
  • Trained and assisted new kitchen staff members.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
  • Communicated with management on food inventory stock to request order placement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.

Restaurant Waiter

The Berry Patch
11.1994 - 05.1995
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used cash registers and credit card machines to cash out customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Informed customers about daily and seasonal specials.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Inspected dishes and utensils for cleanliness.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Met with chef to review daily specials and menu changes.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Pizza Maker

The Pizza Palace
03.1993 - 11.1994
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Monitored food temperatures to meet quality and safety standards.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
  • Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed company recipes and production standards to satisfy customers.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Operated grills, fryers and ovens to cook food items.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Increased efficiency by mastering point-of-sale systems used for order inputting and tracking throughout the kitchen process.
  • Trained and assisted new kitchen staff members.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided professional services and support in a dynamic work environment.

Education

Certificate - Dietary Management

Merritt College
Oakland, CA
01.2008

Certificate - Dietary Management

University of North Dakota
Grand Forks, ND
01.2004

Skills

  • Leadership
  • Communication skills
  • Problem solving
  • Management requirements

Timeline

Home Care Provider

In Home Supportive Services
06.2016 - 05.2023

Certified Dietary Manager

Lifehouse Cypress Acres
07.2007 - 06.2009

Certified Dietary Manager

California Park Rehab
04.2005 - 06.2007

Certified Dietary Manager

Windsor Chico Care Center
02.2002 - 04.2005

Cook Shift Leader

Windsor Chico Care Center
09.2001 - 01.2002

Dietary Aide

Windsor Chico Care Center
07.2000 - 08.2001

Caterer

Shelly's Creative Catering
11.1996 - 04.2000

Kitchen Manager

Chico Elks Lodge
10.1996 - 06.2000

Pizza Maker

Mickeys Bar And Patio
07.1995 - 02.1996

Restaurant Waiter

The Berry Patch
11.1994 - 05.1995

Pizza Maker

The Pizza Palace
03.1993 - 11.1994

Certificate - Dietary Management

Merritt College

Certificate - Dietary Management

University of North Dakota

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Cleo Polley