Cleo Ruste
Los Angeles,CA
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager and Marketing Lead
PromptCare Health Services Inc.
01.2023 - Current
- Staffing and Lead Marketing - doing facility marketing and assessments around South California area and places resources to clients and manages them directly.
- Manages Registry and Staffing Services -Med Technicians and Skilled and Non Skilled Staffs.
- Client Management - Ensuring smooth relationship between Caregivers and Client, and that expectations are met.
- Initial Assessment and responsible for client intake process, from rehab facilities and hospitals,
- Client discharge - assisting clients release from medical care and providing them need for transition from hospitals/rehab to home care.
- This includes ensuring medical supplies, medications, routine of final service of Caregivers are set and good to go.
- Ensure that all staffing and services are in compliance and regulations.
- 24/7 on call staffing and client support.
- Back up and overall in charge when owner is on vacation leave..
Operations Manager
Caremarque Home Care
09.2022 - 01.2023
- Main Scheduler of services using Well Sky System
- Lead Marketing - doing facility marketing and assessments around South California area.
- Main staffer - providing manpower to new clients and managing 10 - 15 caregivers/staff directly.
- Reports to owner directly regarding finances and new processes in place.
- Streamlined weekly reporting procedures, in effect was able to gather and present accurate weekly reporting from different teams and department.
International Flight Attendant
Philippine Airlines
01.2015 - 01.2023
- Provide outstanding customer service to all passengers and ensure passenger and cabin safety.
- Upheld and reinforce Philippines Civil and FAA Aviation Regulatory flight and safety standards.
- Assist during boarding and demonstrate safety equipment and procedures; sell and serve beverages, meals and snacks; and attend to passenger needs throughout flight duration.
- Preserved passenger dignity and minimized discomfort in aiding passengers with issues such as airsickness, fear of flying, spills, seat belt extenders and other scenarios.
- Inventory of on-board items such as headsets, food, beverages and sales transactions during flight
- Presents professional image, both in conduct and in appearance, including adherence to Company uniform dress code and work rules and regulations.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Promoted airline loyalty programs, leading to increased membership enrollment rates among frequent flyers on international routes.
- Used excellent customer service skills in addressing passengers' needs.
International Flight Attendant
Qatar Airways
01.2012 - 01.2013
- Assists passengers in stowing carry-on baggage weighing up to and including 35 pounds.
- Maintains neat and orderly cabin environment.
- Maintains reliable and prompt attendance according to Company policies and procedures.
- Complies with associate Rules of Conduct as outlined in all applicable manuals.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into team roles.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
Domestic Flight Attendant
Cebu Pacific Air
01.2010 - 01.2012
- Collaborated with other crew members to increase passenger satisfaction with provided services as much as possible
- Assist during boarding and demonstrate safety equipment and procedures; sell and serve beverages, meals and snacks; and attend to passenger needs throughout flight duration.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Offered personalized assistance to children, elderly and passengers with special needs.
Human Resource Assistant
Canes and Stable Group of Companies
01.2009 - 01.2010
- Explain human resources policies and procedures to employees
- Respond to employee questions and concerns
- Facilitate entrance and exit interview processes
- Assess employee performance and issue disciplinary notices.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
Education
Bachelor of Science - Physcology
SILLIMAN UNIVERSITY
Philippines01.2009
Skills
- Ongoing Business Communication training at Harvest University Los Angeles
- Able to proficiently read, translate and speak proficiently in English
- Seven years of direct customer experience in hospitality or airline industry
- Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations
- FAA-Certified and CAAP Certified Flight Attendant
- Certified in First Aid, CPR and Automatic External Defibrillators (AED)
- IATA Crew Certified
- Customer Service
- Operations Management
- Employee relations and conflict resolution
- Maintaining Compliance
- Client Relationships
- Health and safety compliance
References
Professional and Personal References will be available upon request.
Timeline
Operations Manager and Marketing Lead
PromptCare Health Services Inc.
01.2023 - Current
Operations Manager
Caremarque Home Care
09.2022 - 01.2023
International Flight Attendant
Philippine Airlines
01.2015 - 01.2023
International Flight Attendant
Qatar Airways
01.2012 - 01.2013
Domestic Flight Attendant
Cebu Pacific Air
01.2010 - 01.2012
Human Resource Assistant
Canes and Stable Group of Companies
01.2009 - 01.2010
Bachelor of Science - Physcology
SILLIMAN UNIVERSITY