Summary
Work History
Education
Skills
Certification
References
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Cleo Walker

Cleo Walker

Salt Lake City,UT

Summary

Hard-working and energetic team member with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at developing effective solutions and utilizing team strengths to accomplish complex projects. Skilled in learning and communicating new concepts and best practice strategies.

Aims to achieve goals of higher education and career success while acting as an agent for positive change in the world.

Work History

Homeless Shelter Volunteer

Interfaith Sanctuary
01.2016 - 01.2017
  • Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests
  • Provided compassionate support and guidance, helping guests navigate available community resources
  • Assisted in the organization of shelter resources, ensuring efficient distribution of clothing, food, and supplies to those in need
  • Developed meaningful relationships with guests, fostering trust and open communication between staff and residents
  • Ensured safety and health of shelter residents
  • Cleaned and maintained shelter

Assistant Activities Instructor

Idaho Krav Maga
01.2013 - 01.2017
  • Coordinated activities
  • Ensured safety of all involved
  • Instructed and supervised 3-16 year olds in self defense

Case Manager

Salt Lake County Youth Services
Salt Lake City
01.2026 - Current
  • Provided supervision of programs for youth and addressed potentially dangerous situations
  • Maintained professional demeanor, complied with agency policies and procedures, and adhered to Pledge of Confidentiality and DHHS Provider Code of Conduct
  • Planned and facilitated recreational activities and skills groups
  • Followed program schedules and planned interactive activities that support youth’s physical and emotional health
  • Documented all pertinent information in clients’ online records such as intake and release records, daily progress notes, client visits, school attendance, medication administration, medical appointments, etc.
  • Administered medication as prescribed and ensured that medication was secured per agency policy
  • Coordinated services with guardians/caseworkers, scheduled therapy, and referred to community resources
  • Provided crisis intervention, including approved verbal de-escalation and physical hold techniques if needed
  • Engaged and mentored youth using a trauma-informed approach
  • Interfaced with law enforcement, Division of Child and Family Services, Juvenile Justice Youth Services, or other referring parties and community partners
  • Provided information and assistance to clients and the public regarding community resources

Youth Worker

Salt Lake County Youth Services
Salt Lake City
04.2025 - Current
  • Contacted parents/legal guardians and scheduled appointments with clinical specialists
  • Initiated referrals to needed community resources when appropriate, including follow-up contact
  • Handled telephone calls to provide assistance and provided information regarding community resources
  • Interfaced with law enforcement and other referring parties to obtain pertinent information
  • Screened and assessed client’s behavior as well as physical and mental health and current family
    environment to determine appropriate services
  • Completed case recording documentation and all pertinent information in individual client's records as per agency policy
  • Assisted shift supervisor in making decisions and overseeing/directing staff and volunteers regarding discharge of interim shelter duties and responsibilities; acted as shift supervisor in their absence

Child Care Provider

Individual Families
Salt Lake City, UT
05.2023 - 04.2025
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Spirit Leader

Westminster University
Salt Lake City, UT
08.2021 - 05.2023
  • Fostered empowering atmosphere achieve university-wide goals, fostering a culture of collaboration, innovation, and inspiration
  • Choreographed, planned, and implemented team curriculum and spirit-boosting activities
  • Maintained team engagement, flexibility, and cooperation
  • Cultivated strong relationships, improving overall team satisfaction

Medical Administrative Assistant

Cottonwood Creek Wellness Center
Boise, ID
05.2022 - 08.2022
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times
  • Organized paperwork, patient medical information, case histories, and insurance details to facilitate smooth office functioning and appointment processing
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction, answered incoming calls, greeting patients, and providing required paperwork
  • Supported healthcare providers with the timely completion of necessary tasks, allowing them to focus on quality patient care
  • Demonstrated proficiency in various medical software programs, quickly adapting to new technology as required for optimal job performance
  • Optimized workflows within the office by implementing process improvements based on observation and analysis of existing systems

Honor's College First Year Peer Mentor Coordinator

Westminster University
Salt Lake City, UT
04.2021 - 05.2022
  • Planned, implemented, coordinated, and facilitated first year orientation and year-long learning community discussions
  • Conducted regular check-ins with mentors, mentees, and guest speakers to monitor progress towards achieving community goals and to address any concerns or challenges faced along the way
  • Developed strong relationships with mentors and mentees, fostering a positive learning environment
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program's activities and discussions
  • Served as a role model for fellow students, demonstrating effective communication and problem-solving skills
  • Shared resources, opportunities, and activities to support mentee's learning and development

Grant Writing Intern

Westminster Environmental Center
08.2019 - 01.2020
  • Brainstormed, crafted, and perfected grant paperwork and supporting documents
  • Streamlined the grant submission process by creating and maintaining a comprehensive database
  • Leveraged strong organizational skills to manage multiple projects simultaneously, ensuring all deadlines were met without compromising quality
  • Maintained grants management database and project calendar for timely submission of letters of inquiry, proposal deadlines and reports

Child Care Provider

eSage, Sage International School of Boise
01.2017 - 08.2019
  • Developed age-appropriate activities and crafts to engage children
  • Interacted, supervised, and fed children
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth

Education

Bachelor of Arts - Interdisciplinary Utopian Studies

Westminster University
Salt Lake City, Utah
05.2024

Honor's Degree -

Westminster University
Salt Lake City, UT
05.2024

Full IB DP Diploma -

Sage International School
Boise, Idaho
2019

Skills

  • Attentive, Adaptable, and Adept Learner
  • Complex Problem-Solving
  • Developing and Supporting Motivated, Collaborative, and Effective Teams
  • Continuous Reevaluation and Improvement Implementation
  • Operations, Project, and Incidents Management
  • Training, Mentoring, and Coaching Abilities
  • Strategic Planning
  • Process and Procedure Monitoring and Improvement
  • Visionary and Versatile
  • Adept at All Google Drive Applications
  • Equipment Troubleshooting
  • Spanish Proficient

Certification

  • CPR and First Aid Certified (Adult, Child, and Infant)
  • Upstander C.A.R.E. Award
  • Transform, Grow and Innovate in Finance Certification

References

Taira De Sutter, Youth Services Supervisor

Patricia Farnsworth, Youth Services Supervisor

Julia Mendoza Hovet, Child Care Employer

Merrin Packer, Child Care Employer

Jose Hernandez Zamudio, Assistant Dean of Westminster University Honors College

Matt Kruback, Art Professor and Capstone Advisor at Westminster University

Kara Barnette, Philosophy Professor and Advisor at Westminster University

Anita Escamilla, Supervisor at Cottonwood Creek Wellness Center

Emmy Weathers, Supervisor at Cottonwood Creek Wellness Center

-Contact Cleo for References' Contact Information-

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Cleo Walker