Cleofe Reyes
Summary
Motivated Fraud Investigator with over 10 years of experience conducting investigations, including financial crimes and background investigations. Proven track record of assisting law enforcement in criminal financial investigations, resulting in multiple arrests and indictments in 2014. Proficient in fraud case analysis, data mining, risk assessments, due diligence, and compliance validation within the financial industry and in collaboration with several law enforcement agencies.
Overview
14
14
years of professional experience
Work History
Senior Investigative Analyst
Citibank, N.A
04.2009 - 03.2023
- Conducted investigative analysis of fraud referrals from both internal CitiBusinesses and external Financial Services and Law Enforcement Industry; identifying, building, escalating cases to Investigations Management Team for review and/or investigation assignment
- Contributed to overall department success by proactively identifying new areas for growth or expansion based on emerging trends in criminal activity
- Daily interaction with law enforcement provided documentary and financial transaction assistance facilitates the accumulation of robust evidence, strengthening the case against financial criminals
- Completed thorough reviews of case files, ensuring accuracy and compliance with regulatory requirements
- Conducted training sessions to eight [8] newly hired team members regarding the utilization of our investigation tools
- Responsible for completing required documentation and filing approximately 25 suspicious activity reports annually
- Prepared Hold Harmless letters on behalf of Citi, which were subsequently distributed to financial institutions to facilitate intelligence sharing, aid in the identification of fraudulent activity, and assist in the recovery of losses
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Successfully identified fraud ring cases by employing link analysis techniques to detect commonalities among multiple referred cases, including matching modus operandi, merchant locations, and the use of identical devices.
- Established and maintained relationships with industry contacts to facilitate information-sharing during complex investigations.
Assistant Vice President Fraud Investigator
Citibank, N.A
10.2012 - 12.2015
- Reviewed and analyzed over 40+ financial fraud cases monthly to detect and investigate suspicious activities, ensuring fraud prevention measures were in place
- Prepared restitution letters for approximately 30-40% of cases, supporting schedules to facilitate court orders enabling Citi to recover fraudulent financial losses in criminal cases
- Proven track record of consistently exceeding management goals in preventative saves.
- Utilized various investigative techniques including data analysis, interviews, and surveillance to gather evidence and build cases.
- Collaborated with law enforcement agencies, legal teams, and internal departments to coordinate investigative efforts.
Assistant Vice President Fraud Investigator II
Citibank, N.A
10.2012 - 12.2015
- Conducted comprehensive background screening including criminal history, education verification, employment history and reference checks to assess candidate suitability' for employment
- Researched local, state, and federal statutes for regulatory compliance
- Utilized platforms like The Work Number, LexisNexis, and TLOxp to validate employment application details
- Supervised and approved cases handled by junior Investigative Analysts to ensure the accuracy of the investigative report.
- Collaborated with HR professionals and hiring managers to provide insights and recommendations based on investigative results
Education
Criminal Analysis Certification -
Anacapa Sciences, CSIS
Tampa, FL01.2011
i2 Training -
CSIS
Tampa, Florida01.2009
Human Resource Management Certification -
Baruch College (Continuing Education)
New York, United States01.2000
Bachelor of Science in Psychology -
Assumption College
Makati, Philippines01.1990
Skills
- Tactical Crime Analysis
- Credit Card Fraud
- Regulatory Knowledge
- Investigative Report Writing
- Problem Solving
- Relationship Builder
- Work Ethic
- Working Collaboratively
- Work Independently
- Legal Compliance
Community Service
- Habitat for Humanity
- Participant in Citi sponsored volunteer program
Timeline
Assistant Vice President Fraud Investigator
Citibank, N.A
10.2012 - 12.2015
Assistant Vice President Fraud Investigator II
Citibank, N.A
10.2012 - 12.2015
Senior Investigative Analyst
Citibank, N.A
04.2009 - 03.2023
Criminal Analysis Certification -
Anacapa Sciences, CSIS
i2 Training -
CSIS
Human Resource Management Certification -
Baruch College (Continuing Education)
Bachelor of Science in Psychology -
Assumption College
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