Cleon Ellis

Work History

PrimeFlight Aviation

05.2024 - 06.2025

Managed scheduling to ensure efficient workforce distribution during high-demand flight periods.
Enforced safety protocols, resulting in improved compliance with aviation regulations and standards.
Oversaw inventory levels to ensure adequate operational resources.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Conducted regular audits of operational practices, identifying areas for improvement and implementing effective solutions.
Trained new employees on company procedures, fostering a culture of safety and efficiency within the team.
Improved customer satisfaction through timely resolution of issues.
Boosted employee retention by promoting a supportive workplace culture.
Led implementation of safety protocols to enhance workplace security.
Engaged effectively with customers to establish connections.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Swissport Fueling

06.2017 - 07.2019

Managed scheduling to ensure efficient workforce distribution during high-demand flight periods.
Enforced safety protocols, resulting in improved compliance with aviation regulations and standards.
Oversaw inventory levels to ensure adequate operational resources.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Conducted regular audits of operational practices, identifying areas for improvement and implementing effective solutions.
Trained new employees on company procedures, fostering a culture of safety and efficiency within the team.
Improved customer satisfaction through timely resolution of issues.
Boosted employee retention by promoting a supportive workplace culture.
Led implementation of safety protocols to enhance workplace security.
Engaged effectively with customers to establish connections.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Grace Kennedy Money Services

01.2001 - 03.2016

Managed operations to optimize team performance and service quality.
Improved team efficiency through comprehensive training of new hires.
Handled difficult customer inquiries, strengthening rapport and satisfaction.
Interpreted user feedback to implement adjustments, boosting overall service efficiency.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Established evaluation criteria to track CSR team achievements.
Enhanced team dynamics by encouraging transparent dialogue among CSR members.
Performed consistent assessments to boost CSR team effectiveness.
Increased CSR representatives' capabilities through strategic cross-training initiatives.
Managed complex cases involving stakeholders while maintaining professional demeanor and focus on resolution goals.
Directed CSR team activities to maintain alignment with company standards.
Directed efforts in quality assurance, resulting in consistently high customer service standards.