Cleon Herny
Miami,FL
Summary
Dynamic and self-motivated professional with extensive experience as a Taxi Driver at Superior, demonstrating exceptional communication and defensive driving skills. Achieved high customer satisfaction through personalized service and maintained a clean, safe vehicle. Proven ability to adapt quickly in fast-paced environments while ensuring compliance with safety regulations.
Overview
18
18
years of professional experience
Work History
Taxi Driver
Self-employed
Kingston, Jamaica
02.2016 - 05.2021
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Developed strong relationships with repeat clientele through consistent quality service.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
- Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Managed teams of drivers, shift schedules and reservation calendars.
- Utilized downtime between fares productively by reviewing maps or researching potential shortcuts in order to improve overall route knowledge.
- Navigated efficiently through traffic and adverse weather conditions, ensuring timely arrivals.
- Managed stressful situations calmly, resolving any passenger concerns with professionalism.
- Leveraged local knowledge to recommend destinations and attractions to tourists.
- Improved fuel efficiency by adopting eco-friendly driving practices.
- Ensured safety, conducted vehicle maintenance checks before and after shifts.
- Developed loyal customer base by offering personalized service and attention to detail.
- Enhanced communication skills through daily interaction with people from diverse backgrounds.
- Contributed to team meetings with suggestions for service improvements.
- Followed road rules to protect passengers and prevent accidents.
- Monitored vehicle performance, addressing minor repairs to avoid service disruptions.
- Used mobile application to connect with customers, track distances and report locations.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Obtained fares from passengers, issued change and secured cash from theft.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Maintained clean and comfortable vehicle for optimal passenger experience.
Auto Parts Sales Near
Superior
Kingston, ID
04.2003 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma - Mathematics
High School
Kingston Jamaica 06.1995
Skills
- Patience and tolerance
- Safety regulations
- Defensive driving
- Cleaning and sanitation
Timeline
Taxi Driver
Self-employed
02.2016 - 05.2021
Auto Parts Sales Near
Superior
04.2003 - 05.2016
High School Diploma - Mathematics
High School