Cleon Hodges

• Ensured timely completion of tasks for better resident satisfaction with daily routines and services provided.
• Consistently received high praise from both family members and supervisors for exceptional levels of dedication and care provided to residents.
• Developed strong relationships with residents and families, addressing concerns promptly and professionally.
• Demonstrated empathy and compassion towards residents while providing personal care assistance such as bathing, grooming, or dressing.

• Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
• Produced contracts, reports, letters, and proposals for clients.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Held weekly meetings with director to identify techniques to overcome sales obstacles.

• Implemented updated production, productivity, quality and customer service standards to improve company financial standing
• Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing
• Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions
• Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
• Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
• Implemented budget and expense controls and financial policies by analyzing income and expenditures.

• Handle personal property claims for State Farm policy holders. Talked to them on how the process works and how State Farm would help them get back on their feet after the loss.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions
• Prepared over 20 reports and communication for senior management and clients per day
• Met or exceeded service and quality standards every review period
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
• Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.

Effectively managed a high-volume of inbound and outbound customer calls.

• Gathered and verified all required customer information for tracking purposes.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Drove sales by educating customers about products and services. Increased sales by 15% within the first 3 months.