Cleo N. Laster
Brandywine,Maryland
Summary
Experienced office manager with expertise in customer service, office organization, calendar management, and file maintenance. Strong attention to detail and ability to work effectively both independently and as part of a team. Seeking an opportunity to advance career and skill set.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Tag & Title Stop, Inc
Clinton, MD
01.2023 - Current
- Duties include, but are not limited to, maintaining the calendar for business meetings, trainings, and inspections; scheduling appointments; maintaining a filing system; responding to phone calls; keeping accurate records; and creating internal correspondence.
- Register new vehicles for customers, as well as registration renewals, duplicate registration, and decals.
- Work with the MVA closely, dealing with title transfers, new titling, tag returns, and temporary tags.
- Maintain complete and accurate records.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Accounts Receivable Clerk/Office Manager
TCL Towing & Recovery, Inc
07.2013 - 01.2023
- Duties include but are not limited to maintaining the calendar for business meetings, trainings and inspections, scheduling appointments, maintaining a filing system, responding to phone calls, keeping accurate records and creating internal correspondence
- Interacted with customers on a regular basis to collect payment for property retrieval
- Communicated with various parties to resolve disputes
- Maintain the portfolio for more than ten clients
- Communicated with officers of the Maryland court system to discuss court dates, policy changes, file legal documents and/or respond to document requests
- Sort and distribute incoming correspondence
- Prepared memorandums, notices, reports and policy documents on a regular basis
- Answered telephone calls and provide guidance as necessary and re-route calls as appropriate
- Maintained all the companies’ internal documents, including but not limited to, state and county business permits, rate schedules, licensing documents, procedural documents, etc
- Communicated with lien holders and banks for vehicle retrieval and transport
- Maintained complete and accurate records.
Education
Diploma -
Phelps Vocational High School
Washington, DC06.1997
Cosmetology License
Chamberlain Vocational High School
Washington, DC01.1996
Skills
- Skilled in Word, Excel, and PowerPoint
- Document Transmission Skills
- Customer Service Excellence
- Cash Management Equipment
- Detail-Oriented Focus
- Collaborative Teamwork
- Document Management
- Document Management
- Mail handling
- Visitor access management
- Guest Relations
- Call handling
- Visitor assistance
- File Organization
- Supply Management
- Multi-line phone operation
References
REFERENCES Available Upon Request
References
REFERENCES Available Upon Request
References
References available upon request.
Timeline
Receptionist Administrator
Tag & Title Stop, Inc
01.2023 - Current
Accounts Receivable Clerk/Office Manager
TCL Towing & Recovery, Inc
07.2013 - 01.2023
Diploma -
Phelps Vocational High School
Cosmetology License
Chamberlain Vocational High School
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