Cleoneth Gutierrez
Los Angeles,CA
Summary
I am a Creative, passionate, adaptable, analytical, collaborative, result-oriented, reliable, communicative, detail-oriented, problem-solver individual. Strong background experience in Administrative and customer service skills. Demonstrates attention to detail, understands the importance of confidentiality, dedicated to cultivating positive client interactions and experience, empathetic and Good hearted.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Client Concierge
Alexandra Lozano Immigration Law
Commerce , CA
02.2023 - Current
- Taking biometrics for clients.
- Submitting biometrics directly to FBI.
- Assembling cases to submit to USCIS.
- Evidence Processing.
- Assisting clients with interpretation USCIS forms.
- Traveling to different office locations (states) to assist.
- VAWA (Violence Against Women Act)
- T-Visa, U-Visa, Asylum.
- Virtual Screening for potential clients
- Appointment management (scheduling, re-scheduling and cancelling.)
- Training new employees (standard operating procedures, software systems etc.)
- Answering FAQ’s for clients regarding case process time.
- in-person client contact
- ensuring client confidentiality.
Nail Technician
Nails by Cleo, LLC
Los Angeles, CA
04.2010 - Current
- Completed daily customer appointments and updated master schedule.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Cleaned and sanitized tools and work environment.
- Scheduled client appointments and accepted payments.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Maintained supply inventory and replenished to maintain consistent availability.
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Built repeat client base to increase profits and stabilize cash flow.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Organized nail giveaways every month.
- In-person client contact.
Customer Service Professional (SEASONAL)
H&R Block
Alhambra, CA
01.2023 - 02.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Pulled and organized requested documentation.
- In-person client contact
- Client confidentiality
Data Entry Assistant (CONTRACT)
Los angeles county development authority
Alhambra, CA
03.2022 - 01.2023
- Input client information into agency system and company database to provide leaders with quick access to essential client data.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
- Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Answered multiple incoming phone calls and directed callers to appropriate departments and personnel.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Served as contact person and source of information to maintain good communication with clients.
- VAWA (Violence Against Women Act)
Education
Some College (No Degree) - General Education
East Los Angeles College
Monterey Park, CA09.2019
Some College (No Degree) - Registered Nursing
Cal State University Los Angeles
Los Angeles, CA09.2006
High School Diploma - General Education
Theodore Roosevelt Senior High School
Los Angeles, CA07.2006
Skills
- Payment handling
- Multi-line phone system
- Document organization
- Problem resolution
- Microsoft Excel
- Microsoft Word
- Litify
- Meeting arrangements
- Invoice processing
- Strong problem solver
- Event coordination
- Zoom
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Blueprint II for Workplace Success II Training - 2022
Timeline
Administrative Assistant/Client Concierge
Alexandra Lozano Immigration Law
02.2023 - Current
Customer Service Professional (SEASONAL)
H&R Block
01.2023 - 02.2023
Data Entry Assistant (CONTRACT)
Los angeles county development authority
03.2022 - 01.2023
Nail Technician
Nails by Cleo, LLC
04.2010 - Current
Some College (No Degree) - General Education
East Los Angeles College
Some College (No Degree) - Registered Nursing
Cal State University Los Angeles
High School Diploma - General Education
Theodore Roosevelt Senior High School
- Blueprint II for Workplace Success II Training - 2022
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