Summary
Overview
Work History
Education
Skills
Timeline
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Cleopatra Bradford

Horn Lake,Mississippi

Summary

 

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Maintains a positive attitude while interacting with demanding clients. Personable and professional under pressure. Excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments.

Overview

16
16
years of professional experience

Work History

Caregiver

All Tennessee CareGivers
Bartlett, TN 2011-current
09.2011 - Current
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.

Agency Clerk

Second Harvest North Florida distribution center
1502 Jessie St, Jacksonville
01.2009 - 03.2010
  • Oversaw daily office operations for staff of20 employees.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Trained new employee.
  • Processed accounts receivable and accounts payable.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.

Administrative Assistant

spartan
5230 Baymeadows Rd. Jacksonville, Fl.
01.2008 - 03.2010
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Drafted biweekly time sheets for 20+executives and employees.
  • Organized all new hire, security and temporary paperwork.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Screened all visitors and directed them to the correct employee or office.

Education

human resource management

Northwest Mississippi Community College
Current

Skills

  • Attention to detail
  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Works well under pressure
  • Social media knowledge
  • Pleasant demeanor
  • Appointment setting
  • Team building
  • Invoice processing
  • Multi-line phone proficiency
  • Microsoft Excel certified
  • Employee training and development
  • HIPAA compliance
  • 20 WPM typing speed

 

  • Trusted key holder
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Credit card processing
  • Multi-line phone talent
  • Medical terminology knowledge

Timeline

Caregiver

All Tennessee CareGivers
09.2011 - Current

Agency Clerk

Second Harvest North Florida distribution center
01.2009 - 03.2010

Administrative Assistant

spartan
01.2008 - 03.2010

human resource management

Northwest Mississippi Community College

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Cleopatra Bradford