Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
About Me!
Timeline
Generic
Cleopatra Jones

Cleopatra Jones

Eugene

Summary

Creative Hair Salon Trainer known for high productivity and efficiency in task completion. Possess specialized skills in innovative styling techniques, customer service training, and product knowledge dissemination. Excel in communication, leadership, and adaptability, ensuring seamless team collaboration and client satisfaction.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Hair Salon Trainer

Drybar Hair Salon
Eugene
04.2024 - 06.2025
  • Developed training programs for stylists to enhance skill levels and service quality.
  • Conducted hands-on workshops to demonstrate advanced hair techniques and trends.
  • Evaluated stylist performance and provided constructive feedback for improvement.
  • Created instructional materials to support ongoing education for salon staff.
  • Mentored new stylists, fostering a supportive learning environment in the salon.
  • Analyzed industry trends to update training content and maintain relevance.
  • Facilitated team meetings to discuss best practices and share knowledge among staff.
  • Organized and facilitated workshops for salon staff members on topics related to customer service excellence.
  • Provided individualized support to students in order to help them reach their full potential.
  • Developed an incentive system designed to reward employees who achieved high levels of proficiency during their training period.
  • Monitored daily operations of the salon in order to ensure compliance with established policies and procedures.
  • Coached employees on how best to interact with clients while maintaining a professional attitude.
  • Cultivated relationships with vendors in order to secure discounts on supplies needed for training purposes.
  • Communicated effectively between department heads regarding staffing needs, scheduling changes.
  • Assessed student's skills through written tests, practical exams and observations.
  • Led weekly team meetings with staff members to discuss upcoming events and strategies for success.
  • Identified opportunities for continued education among staff members based on current industry trends.
  • Advised management personnel on ways they could improve customer satisfaction within the salon environment.
  • Provided guidance and direction when necessary in order to ensure that all safety protocols were followed correctly.
  • Demonstrated techniques for care on both mannequins and live people.
  • Planned in-class activities, discussions and lectures to increase student comprehension and participation.

Customer Service Manager

Sola Salons Studios
Eugene
07.2018 - 02.2025
  • Managed daily operations of customer service team at Sola Salons Studios.
  • Trained staff on effective communication and conflict resolution techniques.
  • Developed training materials for onboarding new customer service representatives.
  • Oversaw scheduling and workload distribution among customer service agents.
  • Coordinated with salon owners to address client concerns and improve services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Customer Service Executive

Hair by Cleopatra
Eugene
04.2012 - 02.2025
  • Assisted clients with product selection and service inquiries.
  • Managed appointment scheduling and customer follow-ups efficiently.
  • Processed transactions and handled cash register operations accurately.
  • Resolved customer complaints by providing effective solutions promptly.
  • Maintained cleanliness and organization of the service area consistently.
  • Collaborated with team members to enhance customer experience daily.
  • Educated clients about hair care products and services available.
  • Developed strong relationships with regular customers through personalized service.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Provided technical support when necessary to resolve complex problems.
  • Ensured that all customer queries were handled quickly and professionally.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Prepared detailed reports of daily activities for management review.

Remote Receptionist

Banana Rama Resort
Eugene
01.2006 - 07.2012
  • Greeted visitors and directed them to appropriate departments or personnel.
  • Managed incoming calls and routed them to the correct extensions.
  • Maintained appointment schedules for multiple executives and staff members.
  • Assisted with administrative tasks, including filing and document organization.
  • Coordinated office supplies inventory and placed orders as needed.
  • Handled customer inquiries with professionalism and courtesy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed payments and updated accounts to reflect balance changes.

Education

COS-IC-10142136 - Cosmetologist

IBS SCHOOL OF COSMETOLOGY
Eugene, OR
02.2009 - 01.2010

Secretary - Spanish Language And Literature

Emma Romero De Callejas
Siguatepeque , Comayagua
07.2000 - 07.2004

Skills

  • Training program development
  • Advanced hair techniques
  • Performance evaluation
  • Workshop facilitation
  • Instructional material creation
  • Conflict resolution
  • Staff mentoring
  • Appointment scheduling
  • Relationship building
  • Team collaboration
  • Effective communication
  • Problem solving
  • Attention to detail
  • Multicultural hair techniques
  • Bridal hair design
  • Continuing education coordination
  • Salon marketing strategies

Languages

Italian
Full Professional
English
Professional

Certification

  • Secretary graduate
  • Cosmetologist graduate
  • Hair design
  • Spanish
  • Italian
  • English

Affiliations

  • Volunteer at local homeless shelter
  • Volunteer at local YMCA GYM
  • WORKOUT ENTHUSIAST
  • COOKING
  • VOLUNTEER AT COOKING CLASS AT THE HIGH SCHOOL AND YMCA
  • VOLUNTEER AT CUSTOMER CARE AT YMCA
  • Mom to a 18 year old
  • Love God and Jesus
  • Love listening to music
  • Podcasts aficionado

References

References available upon request.

About Me!

  • I love helping people
  • Helping others is my passion
  • Am a problem solver
  • Team player
  • I’m an expert at client relationships
  • Super organized
  • I always go the extra mile to make sure everything goes smoothly and I provide satisfactory service to clients
  • I have more than 14 years of experience helping people
  • I a fun person to work with

Timeline

Hair Salon Trainer

Drybar Hair Salon
04.2024 - 06.2025

Customer Service Manager

Sola Salons Studios
07.2018 - 02.2025

Customer Service Executive

Hair by Cleopatra
04.2012 - 02.2025

COS-IC-10142136 - Cosmetologist

IBS SCHOOL OF COSMETOLOGY
02.2009 - 01.2010

Remote Receptionist

Banana Rama Resort
01.2006 - 07.2012

Secretary - Spanish Language And Literature

Emma Romero De Callejas
07.2000 - 07.2004

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