Cleora Dorsey

• Assist with anesthesia administration, monitoring and post operative recovery period.

• Place IV catheters, and assist with surgical procedures.

• Perform routine diagnostic testing as required (e.i. parasitology, serology) and labeled test samples to ensure correct identification.

• Skillful and precise venipuncture

• Improved patient experience by observing behavior and body language

• Communicating to owners lab results and doctor treatment plan.

• Answer incoming phone calls and directing them to the appropriate person/department.

• Call In new prescriptions and refills to pharmacies.

• Perform Proper restraint techniques for physical examination and medical treatments.

• Perform routine services on patients (i.e. anal gland expressions, nail trims, fluids, vaccines)

• Obtain patient history and articulate medical concerns to physician.

• Properly inputting patient history and vitals into chart.

Assist with anesthesia administration, monitoring and post operative recovery period.

• Place IV catheters, and assist with surgical procedures.

• Perform routine diagnostic testing as required (e.g. parasitology, serology) and labeled test samples to ensure correct identification.

• Call owners to relay lab results and give doctor treatment plan.

• Call In new prescriptions and refills to pharmacies.

• Perform routine services on patients (e.g. anal gland expressions, nail trims, fluids, vaccines)

• Expedite customer orders in a timely and courteous manner.

• Maintain a clean work environment.

• Provide exceptional customer service to customers via drive thru and front counter.

• Handle customer affairs

• Sort through tickets and fulfill orders in a timely manner.

• Maintain a clean work environment.

• Make use of recipes to produce mass amounts of icing to adequately prepare for the week ahead.

• Use proper techniques to ice cakes to company standards.

• Practice time management and self accountability by producing quality products by order pick up time.

• Greeted customers with enthusiasm and offered immediate and friendly service.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Communicated store policy violations to the leadership team in a timely manner.

• Recommended, selected and helped locate merchandise based on customer needs and desires.

• Answered customers' questions and addressed problems and complaints in person and via phone.

• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

• Built customer confidence by actively listening to concerns and giving appropriate feedback.

• Provided training and leadership to a team of cashiers and associates.

• Oversaw front end procedures to ensure a positive and efficient check out to all customers.