Cleotha Stewart
Bowie,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Project Manager
General Electric Company
09.1998 - 04.2001
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Manager of Technical Support Team
Sungard HealthCare
08.1995 - 09.1998
- Increased customer satisfaction ratings to 90%.
- Developed and implemented training initiatives for new hires.
- Managed customer contact center with 10 support representatives.
- Analyzed and developed service goals for in-bound call center.
- Generated over $1,000,000 in revenue from after hours services.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Technical Support Specialist
Intelus/Sungard HealthCare
07.1993 - 06.1995
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Education
Bachelor of Science - Computer Science
Bachelor of Arts - Health Administration
Ph.D. - Original Medicine
08.2025
Bachelor of Science - Original Medicine
02.2021
Skills
- Client Relations
- Employee Training
- Remote Diagnostics
- Hardware and Software Repair
- UNIX Shell Scripting
- Unix Environments
- Team Bonding
- Conflict Management
Timeline
Project Manager - General Electric Company
09.1998 - 04.2001
Manager of Technical Support Team - Sungard HealthCare
08.1995 - 09.1998
Technical Support Specialist - Intelus/Sungard HealthCare
07.1993 - 06.1995
Washington Adventist University - Bachelor of Science, Computer Science
Washington Adventist University - Bachelor of Arts, Health Administration
International Institute of Original Medicine - Ph.D., Original Medicine
International Institute of Original Medicine - Bachelor of Science, Original Medicine
Similar Profiles
Quincy WiseQuincy Wise
Onsite/Warehouse Supervisor at General Electric CompanyOnsite/Warehouse Supervisor at General Electric Company
Charlie TorresCharlie Torres
Onshore Wind Manufacturing at General Electric CompanyOnshore Wind Manufacturing at General Electric Company
Jose Manuel FernandezJose Manuel Fernandez
General Assembler at General Electric CompanyGeneral Assembler at General Electric Company
Anita BeachAnita Beach
Team Leader at General Electric CompanyTeam Leader at General Electric Company
BRANTON BICKHAMBRANTON BICKHAM
Firefighter at United States Air Force, USAFFirefighter at United States Air Force, USAF