Cleotilde Rivera

Cashier

Kroger

01.2016 - 01.2024

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Greeted customers entering store and responded promptly to customer needs.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Monitored self-checkout systems and provided help in resolving complex problems.
Checked personal identifications during alcohol and tobacco sales.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Processed refunds and exchanges in accordance with company policy.
Identified and resolved discrepancies and errors in customer accounts.