CLERI PEGUERO

• Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
• Cultivated focus on customer service and satisfaction with well-trained, empowered team.
• Developed business plans covering use of materials, equipment safety and employee management.
• Generated reports to support development and implementation of Deliveries.
• Generated monthly and weekly performance reports to track and analyze delivery teams.
• Trained drivers, helpers and support workers in techniques for maximizing efficiency.
• Created and generated Metrics for executives.

• Developed new process for employee evaluation which resulted in marked performance improvements.
• Researched and updated all required materials needed for firm and partners.
• Verify total number of drivers working each day and recommend if additional drivers are required.
• Confirm the completion of calls.
• Respond within 10 minutes to any callbacks, messages or cancellations.
• Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.
• Maintain professionalism, respect, fairness and dignity in all driver relationships.
• Orientation and motivation as required relating to the drivers.
• Recognize and prioritize—alert for immediate dispatch.
• Identify and ensure all customers are given 100% performance on deliveries.
• Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
• Provide assistance to other dispatch boards.
• Provide assistance to distribution as well as other departments.
• Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.

• Directed guests and routed deliveries and courier services.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Opened and properly distributed incoming mail.
• Organized all new hire, security and temporary paperwork.
• Coordinates with retailer\'s representatives, delivery staff, and customers to ensure accurate and timely deliveries.
• Ensure independent contractors and delivery personnel are in compliance with all requirements and regulations.
• Assists with “Ride Along” evaluations of drivers and helpers.Assists in accurate and timely billing by completing, reviewing, and maintaining accurate records and documentation.
• Enforces all company policies, methods and procedures.Performs all other work as assigned by or on behalf of supervisors.
  

Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.Proficiency of business computer applications is required: Internet, Web Based Applications, MS Office or other business software.

• Reviewed new customer orders and requests and manually entered data into a centralized database.
• Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
• Oversaw scheduling for the day-to-day activities of 40+ transportation employees.
• Reconciled daily inventory in [Warehouse management system] for several SKUs.
• Forwarded client-related quality and service issues to the appropriate manager for resolution,
• Resolved problems for customers, warehouses and carriers.
• Acted as a liaison between logistics, carriers and customers.
• Produced bills of lading and updated shipment status information.
• Monitored shipments to guarantee on-time delivery.
• Built partnerships with local organizations to increase company offerings and improve services.
• Strong customer service skills; ability to diffuse client frustrations.
• Exceptional attention to detail oriented tasks.
• Clear and concise verbal and written communications skills.
• Ability to follow written and verbal instructions.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Good organizational and multi-tasking skills.