Summary
Overview
Work History
Education
Skills
Timeline
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Clerissa Arnold

Kennewick,WA

Summary

Current Human Resource Assistant with a talent for multi-tasking and fostering partnerships. Strong knowledge of clerical work. Has SATF Oregon trauma informed training. Proven history of fostering successful partnerships to meet team, individual and management objectives. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team.

Overview

7
7
years of professional experience

Work History

Workforce Staffing

Amazon
Pasco, WA
06.2024 - Current
  • Planned and coordinated the hiring, training, and scheduling of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Analyzed data from various sources such as surveys, customer feedback. to identify areas for improvement in the workplace environment.
  • Ensured compliance with all applicable labor laws and regulations.

Residential Associate

Community Counseling Solutions
Heppner, OR
07.2023 - 01.2024
  • Devised various activities for social, educational and recreational resident programs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Provided case management and direct care to 8 residents with various mental health issues.

Referral Coordinator

Good Shepherd Medical Complex
Hermiston, OR
01.2022 - 07.2023
  • Scheduled patients according to availability, urgency, and insurance authorization guidelines.
  • Validated demographic, medical, and coverage details prior to specialist referrals.
  • Evaluated referral information to align expectations between providers and patients.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Oversaw daily processing of up to 100 patient referrals via a multi-line phone system.
  • Prioritized urgent referrals efficiently while adhering to deadlines.
  • Handled patient service inquiries and processed payments efficiently.
  • Assisted referred patients in filling out applications and insurance forms.
  • Verified documents and associated records to catch and resolve discrepancies.

Clinic Coordinator Ione Community Clinc SBHC

Morrow County Health District
Ione, OR
07.2018 - 07.2022
  • Developed data management plans and reports, validation procedures and data entry processes.
  • Interviewed patients to collect medical information and insurance details.
  • Scheduled and confirmed patient appointments for services in a school based health center with 2 providers.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Educated SBHC patients on various resources, services and programs to maximize care.
  • Built and maintained strong relationships with patients in the SBHC by successfully resolving issues and responding promptly to phone inquiries.
  • Set up appointments for physician visits and procedures using calendar software.
  • Informed patients of financial responsibilities prior to rendering services.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Education

Columbia Basin College
Pasco, WA

Associate of Arts - Business Administration

Southern New Hampshire University
Hooksett, NH

GED -

Grays Harbor College
Aberdeen, WA
06.2005

Skills

Clerissa

  • Form reviewing
  • Checking verifying insurances
  • Organization
  • Team building
  • Customer service
  • Problem resolution
  • First Aid/CPR
  • Team management
  • Administrative support
  • Planning and coordination
  • Relationship development
  • MS Office
  • MS Excel
  • Multi-line telephone skills
  • Multitasking ability
  • HIPAA guidelines
  • Front desk operations
  • Friendly, positive attitude
  • Working collaboratively

Timeline

Workforce Staffing

Amazon
06.2024 - Current

Residential Associate

Community Counseling Solutions
07.2023 - 01.2024

Referral Coordinator

Good Shepherd Medical Complex
01.2022 - 07.2023

Clinic Coordinator Ione Community Clinc SBHC

Morrow County Health District
07.2018 - 07.2022

Associate of Arts - Business Administration

Southern New Hampshire University

GED -

Grays Harbor College

Columbia Basin College

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Clerissa Arnold