Clervert Ankoma
Elizabeth,NJ
Summary
Skilled IT Support Specialist with expertise in managing cloud infrastructure and networking. Certified in CCNA and Microsoft Azure Solution Architect Expert.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
St Michaels Hospital
01.2024 - 06.2024
- Managed user accounts, including creation, modification, and deactivation, while ensuring proper access controls, security policies, and efficient system usage across various platforms and applications
- Diagnosed and troubleshot technical issues for end-users, including system errors, connectivity problems, and application malfunctions.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Managed help desk tickets using ticketing systems, prioritizing requests, and maintaining detailed documentation of solutions.
Desktop Support Intern
Taxzinger LLC
Maplewood, New Jersey
06.2022 - 10.2023
- Configured and deployed workstations for new users, including setting up hardware, installing required software, and configuring user accounts to ensure a smooth onboarding process.
- Manage user accounts and access in Active Directory, ensuring compliance with data protection and company policies.
- Supported remote and on-site users across multiple locations, providing both in-person and virtual technical assistance to ensure consistent support across all company offices.
- Managing Help Desk tickets, replying to user inquiries, and resolving issues through email, phone, or chat.
Student IT Help Desk
William Paterson University
Wayne, New Jersey
02.2021 - 04.2022
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Manage and troubleshoot student accounts and devices, including password resets and access issues.
- Provide support for campus IT services, such as email, Wi-Fi, and online learning platforms.
Education
Bachelor of Science - Computer Information Technology
William Paterson University
Wayne, NJ01.2024
Skills
- Azure
- Cloud security
- Automation
- Active Directory
- Windows Server
- System and Network Configuration
- Installation and Configuration
- VMware’s
- Troubleshooting and Diagnostic
- Operating Systems (Windows, macOs, Linux)
- Remote Support
Certification
- Microsoft Certified Azure Solutions Architect Expert
- Cisco Certified Network Associate
Timeline
IT Technical Support Intern
St Michaels Hospital
01.2024 - 06.2024
Desktop Support Intern
Taxzinger LLC
06.2022 - 10.2023
Student IT Help Desk
William Paterson University
02.2021 - 04.2022
- Microsoft Certified Azure Solutions Architect Expert
- Cisco Certified Network Associate
Bachelor of Science - Computer Information Technology
William Paterson University
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