Clervert Ankoma
Elizabeth,NJ
Summary
Skilled IT Support Specialist with expertise in managing cloud infrastructure and networking. Certified in CCNA and Microsoft Azure Solution Architect Expert.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
St Michaels Hospital
2024.01 - 2024.06
- Managed user accounts, including creation, modification, and deactivation, while ensuring proper access controls, security policies, and efficient system usage across various platforms and applications
- Diagnosed and troubleshot technical issues for end-users, including system errors, connectivity problems, and application malfunctions.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Managed help desk tickets using ticketing systems, prioritizing requests, and maintaining detailed documentation of solutions.
Desktop Support Intern
Taxzinger LLC
Maplewood , New Jersey
2022.06 - 2023.10
- Configured and deployed workstations for new users, including setting up hardware, installing required software, and configuring user accounts to ensure a smooth onboarding process.
- Manage user accounts and access in Active Directory, ensuring compliance with data protection and company policies.
- Supported remote and on-site users across multiple locations, providing both in-person and virtual technical assistance to ensure consistent support across all company offices.
- Managing Help Desk tickets, replying to user inquiries, and resolving issues through email, phone, or chat.
Student IT Help Desk
William Paterson University
Wayne , New Jersey
2021.02 - 2022.04
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Manage and troubleshoot student accounts and devices, including password resets and access issues.
- Provide support for campus IT services, such as email, Wi-Fi, and online learning platforms.
Education
Bachelor of Science - Computer Information Technology
William Paterson University
Wayne, NJ01.2024
Skills
- Azure
- Cloud security
- Automation
- Active Directory
- Windows Server
- System and Network Configuration
- Installation and Configuration
- VMware’s
- Troubleshooting and Diagnostic
- Operating Systems (Windows, macOs, Linux)
- Remote Support
Certification
- Microsoft Certified Azure Solutions Architect Expert
- Cisco Certified Network Associate
Timeline
IT Technical Support Intern
St Michaels Hospital
2024.01 - 2024.06
Desktop Support Intern
Taxzinger LLC
2022.06 - 2023.10
Student IT Help Desk
William Paterson University
2021.02 - 2022.04
- Microsoft Certified Azure Solutions Architect Expert
- Cisco Certified Network Associate
Bachelor of Science - Computer Information Technology
William Paterson University
Similar Profiles
OYINKANSOLA AKINWUNMIOYINKANSOLA AKINWUNMI
Clinical Assistant/caregiver at St Michaels HospitalClinical Assistant/caregiver at St Michaels Hospital
Sonia SinghSonia Singh
Outpatient Diagnostic Imaging Clerical at St. Michaels HospitalOutpatient Diagnostic Imaging Clerical at St. Michaels Hospital
Tracy McCullumTracy McCullum
Epic Consultant at Cleveland Clinic Union HospitalEpic Consultant at Cleveland Clinic Union Hospital