Clesha White
Human Resource Management
West Memphis,AR
Summary
My past employment gave me the opportunity to help employers recruit, develop and retain qualified candidates. I am skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. I remain passionate about training,team- building and mentoring. My recent HR certification has added to my skill set and given me new ways to attract and retain employees. My career goal is a full-time position that offers professional challenges where I can utilize my interpersonal skills, problem-solving, coaching and communication skills.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Warehouse Associate
Amazon
Memphis, TN
09.2020 - Current
- Checked packages and merchandise for damage and notified vendors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Assistant Manager
Applebees
West Memphis, AR
08.2019 - 09.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Employee Training Coordinator
Cracker Barrell
West Memphis, AR
04.2000 - 05.2019
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Evaluated established training programs, employee performance across restaurant positions and organizational goals to identify knowledge and skill gaps.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Analyzed and assessed the restaurant training program for effectiveness, identified underperforming areas and planned corrective solutions.
- Worked with central management to identify, plan, align, and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Education
Certificate in Human Resource Management - Human Resources Management
Southern New Hampshire University
Hooksett, NH 05.2021 - 04.2023
No Degree - Psychology
University of Central Arkansas
Conway, AR 05.2001 -
Skills
Warehouse operations
Succession planning
Workforce improvements
Personnel recruitment
Compensation and benefits
Talent management
Recordkeeping
Organizational Development
Microsoft Office proficiency
Recruitment
Training programs
Training and mentoring
Team Building
Recruitment strategies
File and records management
Timeline
Certificate in Human Resource Management - Human Resources Management
Southern New Hampshire University
05.2021 - 04.2023
Warehouse Associate
Amazon
09.2020 - Current
Assistant Manager
Applebees
08.2019 - 09.2020
No Degree - Psychology
University of Central Arkansas
05.2001 -
Employee Training Coordinator
Cracker Barrell
04.2000 - 05.2019