Clesha White
Human Resource Management
West Memphis,AR
Summary
My past employment gave me the opportunity to help employers recruit, develop and retain qualified candidates. I am skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. I remain passionate about training,team- building and mentoring. My recent HR certification has added to my skill set and given me new ways to attract and retain employees. My career goal is a full-time position that offers professional challenges where I can utilize my interpersonal skills, problem-solving, coaching and communication skills.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Warehouse Associate
Amazon
Memphis, TN
09.2020 - Current
- Checked packages and merchandise for damage and notified vendors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Assistant Manager
Applebees
West Memphis, AR
08.2019 - 09.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Employee Training Coordinator
Cracker Barrell
West Memphis, AR
04.2000 - 05.2019
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Evaluated established training programs, employee performance across restaurant positions and organizational goals to identify knowledge and skill gaps.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Analyzed and assessed the restaurant training program for effectiveness, identified underperforming areas and planned corrective solutions.
- Worked with central management to identify, plan, align, and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Education
Certificate in Human Resource Management - Human Resources Management
Southern New Hampshire University
Hooksett, NH 05.2021 - 04.2023
No Degree - Psychology
University of Central Arkansas
Conway, AR 05.2001 -
Skills
Warehouse operations
Timeline
Certificate in Human Resource Management - Human Resources Management
Southern New Hampshire University
05.2021 - 04.2023
Warehouse Associate
Amazon
09.2020 - Current
Assistant Manager
Applebees
08.2019 - 09.2020
No Degree - Psychology
University of Central Arkansas
05.2001 -
Employee Training Coordinator
Cracker Barrell
04.2000 - 05.2019
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