CLETIS HAYNES
Missouri City
Summary
Experienced with coordinating unit operations, ensuring seamless workflow and task management. Uses effective communication and organizational skills to support team needs and goals. Knowledge of time management and resource allocation to enhance team performance.
Professional with comprehensive background in unit coordination, prepared to drive operational efficiency. Proven ability to streamline processes and support team activities. Known for reliability, adaptability, and strong problem-solving skills.
Overview
32
32
years of professional experience
Work History
UNIT COORDINATOR/PCA III
MEMORIAL HERMANN HOSPITAL/TMC/TIRR
01.2012 - Current
- Streamlined supply orders, ensuring adequate resources for daily operations.
- Facilitated patient admissions and discharges, enhancing workflow efficiency.
- Handled high call volumes, accurately redirecting inquiries and taking messages.
- Ensured a clean, safe work environment, promoting health and safety standards.
- Welcomed and directed visitors, patients, and families with professionalism and warmth.
- Organized and maintained patient records, ensuring thorough documentation and chart readiness.
- Evaluated records for HIPAA compliance, strictly adhering to regulatory standards.
- Provided training and troubleshooting for staff on office equipment usage.
- Assisted patients with daily activities, promoting independence and comfort.
- Supported nurses by measuring and recording patient vital signs.
Work From Home Agent
PPL-NY NEXREP
03.2024 - 05.2025
- Managed customer inquiries via multiple communication channels, ensuring timely and accurate responses.
- Resolved technical issues using CRM software to enhance customer satisfaction and retention.
- Facilitated training sessions for new agents, promoting adherence to best practices and company policies.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
PCA II
HALLMARK RETIREMENT CENTER
01.2010 - 01.2012
- Assisting Patients with their daily ADLs
- Assisting Nurses with Patients vitals
- Assisted Patients with feedings
UNIT COORDINATOR
MEMORIAL HEALTH SYSTEM OF EAST TEXAS
01.1994 - 01.2010
- Schedule appointments for X-rays
- Filed films
- Copied films
- Faxed reports to Doctors
- Subpoenas
- Received Payments
Education
CNA -
PROFESSIONAL CAREER INSTITUTE(PCI)
01.2011
PHLEBOTOMY - undefined
PRO MED SCHOOL
01.2009
MEDICAL TRANSCRIPTIONIST - undefined
ASHFORD UNIVERSITY
01.1985
DIPLOMA - undefined
DIBOLI HIGH SCHOOL
01.1985
Skills
- Experience in handling clerical and administration duties of a health care environment
- Adequate knowledge of medical terminology, diagnosis procedures, and interpreting test results
- Skilled in reading, writing, and speaking English and medical language
- Strong computer, task prioritizing, and multi-tasking skills
- Skilled at handling emergencies, managing risks and supervising medical conditions
Timeline
Work From Home Agent
PPL-NY NEXREP
03.2024 - 05.2025
UNIT COORDINATOR/PCA III
MEMORIAL HERMANN HOSPITAL/TMC/TIRR
01.2012 - Current
PCA II
HALLMARK RETIREMENT CENTER
01.2010 - 01.2012
UNIT COORDINATOR
MEMORIAL HEALTH SYSTEM OF EAST TEXAS
01.1994 - 01.2010
PHLEBOTOMY - undefined
PRO MED SCHOOL
MEDICAL TRANSCRIPTIONIST - undefined
ASHFORD UNIVERSITY
DIPLOMA - undefined
DIBOLI HIGH SCHOOL
CNA -
PROFESSIONAL CAREER INSTITUTE(PCI)