Cleve Tellery
Columbia,South Carolina
Overview
31
31
years of professional experience
Work History
HireRight
03.2020 - 01.2026
- Took phone calls from clients.
- Provided timely service to clients and applicants.
- Assisted is scheduling and finding locations for drug testing.
- Assisted in completion of applications.
- Answered email inquiries from applicants and clients.
- Technical support for applicants.
- Met company goals for call quality standards.
Accounting Specialist II
Randstad (Aflac)
10.2017 - 12.2019
Product Support Specialist
Recruiting Solution (PWC)
01.2017 - 09.2017
- Prepared various types of tax returns
- Ran several tax reports
Claims Clerk II
Companion Life Dental
Columbia, SC
06.2013 - 12.2016
- Process mail
- Process claims using SEIN, INFL, SERO and Groupcom.
- Call dentist offices to update subscriber info for claims.
- Send claims to imaging and check them back in from imaging.
- Keep record of weekly numbers for claims department.
- Pre-screened and Keyed various types of claims.
- Made sure claims were being processed according to company compliances
Assistant Manager
American General Financial Services
West Columbia, SC
01.2008 - 05.2013
- Review of new loans for application to computer system and subsequent balancing
- Handle customer inquiries and solve billing problems
- Prepare reports and information for loan officers
- Performed various duties assigned by the Loan Manager, including credit investigations and inquiries, computer input and settlement, maintenance of files and typing of reports and letters
- Customer Service Inbound and Outbound calls
- Month End Audits and Posting of payments
- Quality Audit of Loan Process
Branch Manager
A-1 Title Loan, Inc.
Columbia, SC
01.2006 - 01.2008
- Make title loans
- Managed a staff of 3; assisted in their training and development
- Oversaw daily functions, including customer servicing, billing and collections
- Customer Service Inbound and Outbound calls
- Month End Audits and Posting of payments
- Quality Audit of Loan Process
Branch Manager
Title Max
Columbia, SC
01.2004 - 01.2006
- Make title loans
- Managed a staff of 5, responsible for the smooth day to day operation of business
- Oversaw daily functions, including customer service, billing and collections
- Customer Service Inbound and Outbound calls
- Month End Audits and Posting of payments
- Quality Audit of Loan Process
Account Representative
Greentree Servicing Company
Columbia, SC
01.2001 - 01.2004
- Involved in all aspects of collections for approximately 1500 loan accounts
- Managed a mixture of inbound and outbound call activities for customers correspondence
Branch Manager
Stewart Finance Company
Ruston, LA
01.2001 - 12.2001
- Managed a staff of 4; maintained an account retention percentage of 95%
- Provide support for our sales force and sales management
- Monitoring to see that our sales and service objectives are met
Branch Manager
Southern Finance Company
Greenville, SC
01.1997 - 01.2001
- Managed a staff of 4, selling insurance, renewing loans and reducing delinquent accounts
Co-Manager
Wendy’s
Columbia, SC
01.1995 - 01.1997
- Managed a staff of 15; duties included: bookkeeping, pricing, ordering and product inventory control, as well as food planning and preparation and a daily schedule
Timeline
HireRight
03.2020 - 01.2026
Accounting Specialist II
Randstad (Aflac)
10.2017 - 12.2019
Product Support Specialist
Recruiting Solution (PWC)
01.2017 - 09.2017
Claims Clerk II
Companion Life Dental
06.2013 - 12.2016
Assistant Manager
American General Financial Services
01.2008 - 05.2013
Branch Manager
A-1 Title Loan, Inc.
01.2006 - 01.2008
Branch Manager
Title Max
01.2004 - 01.2006
Account Representative
Greentree Servicing Company
01.2001 - 01.2004
Branch Manager
Stewart Finance Company
01.2001 - 12.2001
Branch Manager
Southern Finance Company
01.1997 - 01.2001
Co-Manager
Wendy’s
01.1995 - 01.1997