Cleveland Luster
Buford,GA
Summary
Goal-oriented manager with distinguished experience in Automotive Sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Hendrick Automotive Group
11.2016 - 04.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Operations Manager
1800packrat
06.2012 - 11.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate Of Applied Business - Business Management
Pensacola State College
Pensacola, FLDiploma - General Studies
Escambia High School
Pensacola, FL05.2002
Skills
- Client Base Retention
- Goals and Performance
- Persuasive Selling
- Sales Expertise
- Consultative Selling
- Lead Identification and Generation
- Product Knowledge
- CRM Software
- Persuasive Negotiations
- Excellent Communication Skills
- Coaching and Mentoring
- Sales Process
- Verbal and Written Communication
- Working knowledge of E-Leads and Dealer Track
Accomplishments
Awarded "Employee of the Year" for 2017 and 2018
President's Club 2017
2019 Promoted to Sales Manager
Certification
AFIB Certified Professional in Financial Services
10/13/2020
Timeline
Sales Manager
Hendrick Automotive Group
11.2016 - 04.2023
Operations Manager
1800packrat
06.2012 - 11.2016
Associate Of Applied Business - Business Management
Pensacola State College
Diploma - General Studies
Escambia High School
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