CLEVELAND WALTERS JR
Orlando,FL
Summary
Dynamic, service-oriented aviation professional and U.S. Marine Corps veteran with extensive experience in inflight operations, training, safety analysis, and team leadership. Skilled at developing, delivering, and overseeing regulatory-compliant training programs that strengthen safety culture and enhance crew engagement. Combines the precision of corporate project management with the compassion and connection that define JetBlue’s culture of Safety, Caring, Integrity, Passion, and Fun. Known for fostering collaborative learning environments and driving professional excellence among diverse teams.
Overview
11
11
years of professional experience
Work History
Instructor / Adjunct Instructor, Inflight Training
JETBLUE AIRWAYS
02.2022 - Current
- Delivered initial and recurrent FAA-mandated and JetBlue-standard training under the Advanced Qualifications Program (AQP).
- Facilitated classroom, hands-on, and virtual instruction for new and existing Crewmembers, maintaining a 94% learner satisfaction rating.
- Served as mentor to over 200 Crewmembers, promoting JetBlue’s core values and professional development.
- Collaborated with Training Strategy and Design teams to develop video learning tools and innovative course content.
- Supported consistency and compliance across training programs to meet FAA and JBU standards.
Inflight Crewmember
JETBLUE AIRWAYS
04.2019 - Current
- Ensure customer safety and comfort in accordance with FAA and JetBlue requirements.
- Lead onboard operations, providing direction to team members and ensuring exceptional customer service.
- Represent JetBlue’s mission to Inspire Humanity through positive customer engagement and professionalism.
Analyst, SPA Inflight Safety
JETBLUE AIRWAYS
07.2024 - 03.2025
- Provide weekly briefings to Inflight leadership regarding Safety Management System (SMS) initiatives and risk mitigation strategies.
- Conduct Safety Risk Assessments (SRAs) to identify and address operational hazards.
- Manage projects to implement corrective actions mitigating identified risks.
- Develop investigation summaries with analysis, root cause, conclusions, and recommendations to strengthen safety performance.
- Track safety trends through Safety Action Reports and Incident Investigation Reports to identify emerging risks and inform training adjustments.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Assistant Residence Manager
Jewish Board for Family & Children Services
01.2018 - 03.2019
- Supervised 14 case managers and coordinated daily operations for 92 clients across two residential programs.
- Ensured compliance with state and mental health regulations through documentation audits and performance monitoring.
- Coordinated daily operations to ensure smooth functioning of residence activities.
- Supported new hires during their orientation period by providing clear expectations, resources, and ongoing mentorship throughout their training process.
- Managed scheduling, payroll approvals, and staffing to maintain service excellence.
Assistant Supervisor
Leake & Watts Family Services
09.2014 - 11.2017
- Directed program activities and staff for an Adult Group Day Habilitation Program supporting 26 participants.
- Oversaw administrative compliance, created individualized habilitation goals, and ensured program delivery met federal and local standards.
- Conducted interviews, approved timesheets, and provided staff development to improve operational efficiency.
Education
High School Diploma - Merit
Harry S Truman High School
NYSkills
- Leadership & Team Development
- FAA & Regulatory Compliance
- Curriculum Design & Training Delivery
- Safety Management Systems (SMS)
- Project & Program Management
- Communication & Coaching
- Instructional Systems Design
- Safety Risk Assessment & Root Cause Analysis
MILITARY EXPERIENCE
- Sergeant, F.A.S.T. Platoon Field Radio Operator – United States Marine Corps (Feb 2006 – Feb 2010)
- Led and trained over 50 Marines in communication and mission execution procedures.
- Managed security communications and maintenance of classified systems.
- Served as Communications Chief during overseas deployment, ensuring reliable information flow in high-stakes environments.
Timeline
Analyst, SPA Inflight Safety
JETBLUE AIRWAYS
07.2024 - 03.2025
Instructor / Adjunct Instructor, Inflight Training
JETBLUE AIRWAYS
02.2022 - Current
Inflight Crewmember
JETBLUE AIRWAYS
04.2019 - Current
Assistant Residence Manager
Jewish Board for Family & Children Services
01.2018 - 03.2019
Assistant Supervisor
Leake & Watts Family Services
09.2014 - 11.2017
High School Diploma - Merit
Harry S Truman High School