Cleveland Oliver
Fayetteville,North Carolina
Summary
Dynamic and results -driven Service Desk Analyst with 5 years of experience in providing top-notch support. Seeking a challenging position as a Junior System Administrator to leverage technical expertise, problem-solving skills, and dedication to ensuring seamless IT operations.
Overview
3
3
years of professional experience
Work History
IT Shared Service/Service Desk Specialist
United States Steel Corporation
12.2022 - Current
- Delivered timely and effective IT support to end-users, addressing hardware and software issues.
- Assisted in setup and configuration of desktops, laptops, and peripherals.
- Contributed to implementation of backup and recovery strategies.
- Collaborated with team members to resolve technical issues and escalate when necessary.
- Provided training to end-users on IT best practices and procedures.
- Diagnosed and resolved over 30 hardware and software issues daily
- Installed and configured network printers and other peripheral devices.
- Devised scripts and automation tools to improve system efficiency.
Remote Desktop Support
Chubb Insurance
06.2021 - 12.2022
- Provide remote assistance to end-users, resolving hardware and software issues promptly
- Conduct over 10 user training sessions per week to enhance remote work efficiency and troubleshoot user-related technical problems
- Collaborate with multiple IT teams to optimize system performance and implement updates.
- Conducted user training sessions to enhance remote work efficiency and troubleshoot user-related technical problems
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking
- Supported operating system and various tools and applications
- Diagnosed and troubleshot hardware, software and network issues
Education
High School Diploma -
Overhills High School
Spring Lake, NC06.2014
Skills
- Hardware and Software Installation
- Help Desk Software
- Mobile Device Management
- System Updates
- Offboarding and Onboarding
- System Upgrades
- Equipment Management
- Virtualization
- Desktop Troubleshooting
- Remote Access
- Cloud Computing
- Incident Management
Timeline
IT Shared Service/Service Desk Specialist
United States Steel Corporation
12.2022 - Current
Remote Desktop Support
Chubb Insurance
06.2021 - 12.2022
High School Diploma -
Overhills High School
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