Cleveland E. McCall
Mesa,AZ
Summary
Successful at revitalizing customer engagement and achieving dramatic growth with revolutionary strategies. Proficient in product monetization and mobilization approaches to boost long-term growth. Adaptable and capable of working efficiently in fast-paced work environment. Proven ability to plan, organize and prioritize work. Deadline driven and goal-oriented all while being a team player and individual contributor. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Senior Account Manager
Coast Personnel Services
Mesa, AZ
05.2021 - Current
- Built and maintained productive relationships with customers and internal partners.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Hired employees and processed hiring-related paperwork.
- Prepared or maintained employment records using human resources management system software.
- Sourced and screened potential candidates for open positions.
- Scheduled or conducted new employee orientations.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Interpreted and explained human resources policies, procedures or regulations.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Participated in local job fairs and recruitment events for prospective hiring.
Senior Account Manager
Coast Personnel Services, AWNC
Durham, NC
08.2020 - Current
- Boosted overall company satisfaction by providing teams with training and skills to optimize business service in alignment with company needs and goals.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Motivated team members to meet and exceed company targets and goals.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
- Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Supervised operations team to support operational excellence and excellent customer service.
On-site Manager
Coast Personnel Service, Toyota Motor Manufacturing
Huntsville, Al
05.2019 - 07.2020
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, termination, and administering disciplinary procedures.
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
- Represent organization at personnel-related hearings and investigations.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Education
Bachelor of Science - Business Administration And Management
Alabama A&M University
Normal, AL4 2014
Associate of Science - Management
James H. Faulkner State Community College
Bay Minette, AL4 2011
MBA - Management
Alabama A & M University
Normal, AL11 2017
Skills
- Excellent customer service
- Employee relations
- Forecasting
- Inventory Management
- Risk Management
- Staffing
- Strategic Management
- Supply Chain Management
- Employee training
- Operations
- Customer Relations
- Vendor Management
- Staff Management
- Scheduling
- Schedule Management
- Business Strategies
Timeline
Senior Account Manager
Coast Personnel Services
05.2021 - Current
Senior Account Manager
Coast Personnel Services, AWNC
08.2020 - Current
On-site Manager
Coast Personnel Service, Toyota Motor Manufacturing
05.2019 - 07.2020
Bachelor of Science - Business Administration And Management
Alabama A&M University
Associate of Science - Management
James H. Faulkner State Community College
MBA - Management
Alabama A & M University
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