Clevis Marshall
Indianapolis,IN
Summary
Army Veteran that is results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge/Shuttle Bus Driver
Crowne Plaza Hotel
02.2016 - 10.2017
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Assist guest with luggage also transport them throughout downtown.
Valet Parking Manager/Operations Manager
Parking Management Services
07.2008 - 06.2016
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Trained service staff on latest policies and procedures.
- Implemented strategies to enable team members to provide quality services to clients.
Skills
- Reservations Management
- Administrative Support
- Customer Satisfaction
- Operational Efficiency
- Employee Scheduling
- Guest Engagement
Certification
Janitorial 11/2004- Present
Military Service
United States, ARMY, E-5
Honorable Discharge
Timeline
Concierge/Shuttle Bus Driver
Crowne Plaza Hotel
02.2016 - 10.2017
Valet Parking Manager/Operations Manager
Parking Management Services
07.2008 - 06.2016
Similar Profiles
Karen SmythKaren Smyth
Conference and Banqueting Manager at The Gateway Hotel (formerly known as The Crowne Plaza Hotel)Conference and Banqueting Manager at The Gateway Hotel (formerly known as The Crowne Plaza Hotel)
David ProchazkaDavid Prochazka
Conference and Banqueting at Crowne Plaza Hotel / Gateway HotelConference and Banqueting at Crowne Plaza Hotel / Gateway Hotel
VERAWAN J. YUENYONGSAKULVERAWAN J. YUENYONGSAKUL
BARISTA, CASHIER at CROWNE PLAZA HOTEL, SONESTA INTERNATIONAL HOTELBARISTA, CASHIER at CROWNE PLAZA HOTEL, SONESTA INTERNATIONAL HOTEL
CARL DUNASCARL DUNAS
Assistant Executive Housekeeping Manager at Crowne Plaza Hotel & ResortsAssistant Executive Housekeeping Manager at Crowne Plaza Hotel & Resorts
Saxoni C. KrickSaxoni C. Krick
Director of Operations / Community Relations Director at Guardian Angel RestorationDirector of Operations / Community Relations Director at Guardian Angel Restoration